SmugMug

Welcome to SmugMug’s official Feature Request page. Got suggestions or feature requests? We want to hear from you!

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  1. A customer support phone number.

    for the ten years that you have not had a phone no. just think how many people have taken this. we like to spk to people as some find they cant type what they want to say.
    so pls get a phone line then i would use smugmug
    A customer support phone number. should be for all services

    83 votes
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      18 comments  ·  Help Pages/Documentation  ·  Flag idea as inappropriate…  ·  Admin →
    • Better Guest Upload Help

      Any chance you can create a technote that expands on Guest Upload. Your current docs are good, but they take the view point of a SmugMug user. I run my kid's school photo sharing site on Smug Mug and frequently ask other parents to upload photos from different events. I invariably get folks that have no clue on how to use your easy uploaders (HTML5, JAVA, Flash, Simple, etc).

      Any chance you can create a technote the encapsulates the basics for guest uploaders? I usually go through the basics of use Chrome, click the upload link I send you, drag…

      5 votes
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        0 comments  ·  Help Pages/Documentation  ·  Flag idea as inappropriate…  ·  Admin →
      • Put video sharing instructions in the help section

        Nowhere in the help section is an explanation that in order to share a video one must watch it until the end and then click on the Share button.

        Using the Share->Get A Link button only gives a link to the thumbnail of the video without the ability to play the video.

        5 votes
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          2 comments  ·  Help Pages/Documentation  ·  Flag idea as inappropriate…  ·  Admin →
        • Return to Home Buttom on Help Page

          When you go to the Help Page...I have not seen any way for there to get back to page where you needed help with. You have to start all over - or hit the "back" button how many times needed. It there is a "return to smugmug" on the help interface, it is not visible to me.

          5 votes
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            0 comments  ·  Help Pages/Documentation  ·  Flag idea as inappropriate…  ·  Admin →
          • Update the Third Party tools page

            The SmugMug website has a nice page listing third party tools and add-ons that work with SmugMug, here http://help.smugmug.com/customer/portal/articles/84267-what-third-party-uploaders-downloads-migration-tools-and-utilities-are-available-

            Or, rather, it appears to: the page clearly doesn't get updated or checked often enough, so the information on it is out of date; also, tbh, some of the sites and suppliers it links to are of dubious credibility.

            For example, it lists exactly what I want: Smuggly, a SmugMug screensaver. But if I follow the link, it takes me to a site which (I think) used to be run by a couple of young programmers, though they have clearly got…

            4 votes
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              0 comments  ·  Help Pages/Documentation  ·  Flag idea as inappropriate…  ·  Admin →
            • Open new tab or window when clicking a link like 'Help' which leaves my site.

              What happens now, when I click 'help' or any link that does not navigate within my website it causes the visitor/me to leave my site by over-writing the page they are on. Would really like SM to force a new page in a tab or window for external links. This way the visitor, or we the site owners do not loose where we are at or be forced to navigate back. I know enough to 'right-click' and cause a new tab or window, many web-surfing customers do not. I was always schooled in 'never cause your customer to leave your…

              4 votes
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                0 comments  ·  Help Pages/Documentation  ·  Flag idea as inappropriate…  ·  Admin →
              • Have webinars for various time zones.

                Schedule webinars so that people with 9-5's in ALL time zones get chances to participate in training. Archived just isn't the same.

                3 votes
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                  0 comments  ·  Help Pages/Documentation  ·  Flag idea as inappropriate…  ·  Admin →
                • Create an info graphic that shows guests how to download an image to their computers. I have to explain it a lot!

                  Please consider making an info graphic that shows guests how to download an image to their computers. I have to explain it a lot! Trying to explain that they need to select a thumbnail -- so that it pops up in the main window and then mouse over it so that a fly in menu will appear -- then hunt for the folder icon -- so that they can download their image. It's confusing and intimidating in an email. Any thoughts on how to help me share this info -I shoot charity events and have to share the same thing…

                  2 votes
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                    1 comment  ·  Help Pages/Documentation  ·  Flag idea as inappropriate…  ·  Admin →
                  • Information Page about Printing options for customers

                    It would be great to have some pages to show customers about print products of certain labs (in my case like this http://www.smugmug.com/prints/catalog/ABC#Loxley) showing various options with pictures so that they can see what's available.

                    I mean some way to at least include those pages (without our photographer prices exposed) or other product examples in our customized site or - even better - directly in the Prints area so that customer can see what he/she is ordering before putting it in the cart.

                    Basically I think it would help a lot if the customer is able to see a…

                    1 vote
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                      0 comments  ·  Help Pages/Documentation  ·  Flag idea as inappropriate…  ·  Admin →
                    • ... it needs to be clear (for some help pages at least) which types of accounts the information pertains to. This could be done by a little

                      ... it needs to be clear (for some help pages at least) which types of accounts the information pertains to. This could be done by a little tag at the top (“This page relates to ‘all accounts’ or ‘portfolio and business’ accounts only.

                      E.g., when it comes to selling photos

                      feedback categories needs to also have "help"

                      1 vote
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                        0 comments  ·  Help Pages/Documentation  ·  Flag idea as inappropriate…  ·  Admin →
                      • Have a help section for home users who just want to set up a family site.

                        I tried several times to set up a smugmug site. I am a hobby Mum photographer. Now archiving my family's photo collection with a scanner.

                        I could not get my site up and running until I found the www.photographyontheside.com tutorial where an individual has set up a series of videos showing how to set up a website using the Ludwig theme.

                        It is very helpful however it is for a site where a photographer wants maximum visibility and to sell his photos. Also it is slightly out of date as changes have been made to smugmug.

                        I think smumug should…

                        1 vote
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                          0 comments  ·  Help Pages/Documentation  ·  Flag idea as inappropriate…  ·  Admin →
                        • MINIMIZE ZOOM-IN AND ZOOM-OUT ON TUTORIALS

                          The how-to tutorials are a big help and generally well done. However, one big complaint I have - and the 'Organizer' tutorial is a good example - is the constant zooming in and out, scrolling up and down, left and right - I feel like I'm watching a tennis match.

                          For the most part, just show the **** screen and use the green arrows or hi-lited text or some other technique but for crying out loud, quit the ridiculous back and forth up and down zooming!

                          (And go slow - 'fast' is bad when someone is new to a topic.)

                          1 vote
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                            0 comments  ·  Help Pages/Documentation  ·  Flag idea as inappropriate…  ·  Admin →
                          • document the new designs properly

                            need documentation on new themes
                            I've been a SmugMug customer for several years. I used to recommend SmugMug to others who needed reliable photo storage. I have not recommended SmugMug since the new SmugMug was rolled out. I now add very little content to my SmugMug site.

                            I have tried the preview of new designs several times. I am never able to understand what's involved in the different designs. I see thumbnails with different picturews in each one. Am I choosing between layout methods? Are some designs displaying a thumbnail for each category and other designs showing a thumbnail per…

                            1 vote
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                              0 comments  ·  Help Pages/Documentation  ·  Flag idea as inappropriate…  ·  Admin →
                            • Make a video to show our clients how to order on the new website

                              Please make a video to show our clients how to order using the new site. I get emails from every single one of my clients asking for help with their ordering. I've always had this problem with Smugmug and I always wind up spending an inordinate amount of time explaining the ordering process to them. I even went so far as to create my own video to show clients how to order. Unfortunately, that effort was wasted when you re-designed the site a few months later.

                              I can create one, but it's a lot of work for me. If I…

                              1 vote
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                                0 comments  ·  Help Pages/Documentation  ·  Flag idea as inappropriate…  ·  Admin →
                              • have simple written instructions for groups to upload their photos to your site

                                We had many photographers at an event (mostly senior citizens) and photos were taken with cameras as well as I-phones. Recommend you have an area where I could right click/copy instructions to send to them in an email. I am a pro account holder.ORVIS88TEAM

                                1 vote
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                                  0 comments  ·  Help Pages/Documentation  ·  Flag idea as inappropriate…  ·  Admin →
                                • have directions for Fatcow domain CNAME edit

                                  You can follow these steps to edit the CNAMZE:

                                  Sacheen M: 1. Log into the control panel with the account username and password.

                                  Sacheen M: 2. Click on ‘Domain Central’ under the ‘Domain’ section.

                                  Sacheen M: 3. Click on the domain name for which you want to manage the CNAME records.

                                  Sacheen M: 4. Click on ‘DNS’.

                                  Sacheen M: 5. Select the option ‘CNAME Alias’ from the ‘Modify’ dropdown menu.

                                  Sacheen M: 6. To add new CNAME, enter the host name and destination and click on the ‘Add’ button.

                                  Sacheen M: 7. To edit the existing CNAME, select ‘Edit’ from…

                                  1 vote
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                                    0 comments  ·  Help Pages/Documentation  ·  Flag idea as inappropriate…  ·  Admin →
                                  • 1 vote
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                                      2 comments  ·  Help Pages/Documentation  ·  Flag idea as inappropriate…  ·  Admin →
                                      Anne BeanAnne Bean responded

                                      Thanks for clarifying, and for the feedback.

                                    • Make Help pages into a print version.

                                      I like to print out the help pages so I don't have to keep going back to the help menu. Currently Smugmug will only print the first page of mutiply page help instructions. I suggest that each page have a print version button on it so it can be printed fully.

                                      1 vote
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                                        3 comments  ·  Help Pages/Documentation  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Create downloadable tutorials for Pros to EASILY show clients how to use the galleries.

                                        I spend a tremendous amount of time explaining to my clients how to use the galleries, i.e., how to download images.

                                        1 vote
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                                          1 comment  ·  Help Pages/Documentation  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Update the instruction about Smugmug will not work on 1&1 domains

                                          It is working with 1&1 domains since 1&1 just updated their domain dns setting features.
                                          Cname will work with 1&1 domains, specially cname from smugmug.
                                          Here is the trick,
                                          1. Log in to you 1&1 control panel and go to manage domains to start working on your domain.
                                          2. Click create subdomain and put WWW ( so your subdomain will be like this ''www.yourdomain.com''; )
                                          3. On your domain look for the option 'Manage Subdomains'
                                          4. Put a check on your domain and select on the drop down option above 'Edit DNS Settings'
                                          5. On the DNS settings…

                                          1 vote
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                                            0 comments  ·  Help Pages/Documentation  ·  Flag idea as inappropriate…  ·  Admin →
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