SmugMug

Welcome to SmugMug’s official Feature Request page. Got suggestions or feature requests? We want to hear from you!

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  1. A customer support phone number.

    for the ten years that you have not had a phone no. just think how many people have taken this. we like to spk to people as some find they cant type what they want to say.
    so pls get a phone line then i would use smugmug
    A customer support phone number. should be for all services

    101 votes
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      23 comments  ·  Help/Documentation  ·  Flag idea as inappropriate…  ·  Admin →
    • Improve Smugmug Lightroom Plugin Documentation

      Current documentation is scattered in various locations and does not explain in detail how the plugin functionality works nor does it adequately explain the settings displayed on the screens,

      8 votes
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        0 comments  ·  Help/Documentation  ·  Flag idea as inappropriate…  ·  Admin →
      • Have 24/7 support help and even chat support help

        Have 24/7 support help and even chat support help. Because the emailing you guys to get help is not useful. Irritated that I can't get immediate help, it's now making me miss my old website company that had instant 24/7 chat help support. Now I gotta wait for for help and a answer via my email. Sucks that I'm going to pay $300 a year for this type of service when it comes to needing help!

        8 votes
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          0 comments  ·  Help/Documentation  ·  Flag idea as inappropriate…  ·  Admin →
        • Create a consumer help section

          SmugMug needs a Support Section for consumers. When a customer asks me for help on how to download an image I've found that all of SmugMugs technotes are written from the prospective of the site owner. Can you create a TOP LEVEL support section with a handful of useful technotes that explain to the consumer what options they have short of contacting the site owner. Getting a couple of basics like - How do I download the images (if allowed here are the steps). How do I use the BUY feature. Troubleshooting Uploads (from the consumer point of view where…

          6 votes
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            3 comments  ·  Help/Documentation  ·  Flag idea as inappropriate…  ·  Admin →
          • Better Guest Upload Help

            Any chance you can create a technote that expands on Guest Upload. Your current docs are good, but they take the view point of a SmugMug user. I run my kid's school photo sharing site on Smug Mug and frequently ask other parents to upload photos from different events. I invariably get folks that have no clue on how to use your easy uploaders (HTML5, JAVA, Flash, Simple, etc).

            Any chance you can create a technote the encapsulates the basics for guest uploaders? I usually go through the basics of use Chrome, click the upload link I send you, drag…

            6 votes
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              1 comment  ·  Help/Documentation  ·  Flag idea as inappropriate…  ·  Admin →
            • Put video sharing instructions in the help section

              Nowhere in the help section is an explanation that in order to share a video one must watch it until the end and then click on the Share button.

              Using the Share->Get A Link button only gives a link to the thumbnail of the video without the ability to play the video.

              5 votes
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                2 comments  ·  Help/Documentation  ·  Flag idea as inappropriate…  ·  Admin →
              • Return to Home Buttom on Help Page

                When you go to the Help Page...I have not seen any way for there to get back to page where you needed help with. You have to start all over - or hit the "back" button how many times needed. It there is a "return to smugmug" on the help interface, it is not visible to me.

                5 votes
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                  0 comments  ·  Help/Documentation  ·  Flag idea as inappropriate…  ·  Admin →
                • Open new tab or window when clicking a link like 'Help' which leaves my site.

                  What happens now, when I click 'help' or any link that does not navigate within my website it causes the visitor/me to leave my site by over-writing the page they are on. Would really like SM to force a new page in a tab or window for external links. This way the visitor, or we the site owners do not loose where we are at or be forced to navigate back. I know enough to 'right-click' and cause a new tab or window, many web-surfing customers do not. I was always schooled in 'never cause your customer to leave your…

                  4 votes
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                    0 comments  ·  Help/Documentation  ·  Flag idea as inappropriate…  ·  Admin →
                  • If you can remove the expired offers like Moo.

                    If you can remove the expired offers like Moo.
                    Thank you!

                    3 votes
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                      0 comments  ·  Help/Documentation  ·  Flag idea as inappropriate…  ·  Admin →
                    • Have webinars for various time zones.

                      Schedule webinars so that people with 9-5's in ALL time zones get chances to participate in training. Archived just isn't the same.

                      3 votes
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                        0 comments  ·  Help/Documentation  ·  Flag idea as inappropriate…  ·  Admin →
                      • Have a help section for home users who just want to set up a family site.

                        I tried several times to set up a smugmug site. I am a hobby Mum photographer. Now archiving my family's photo collection with a scanner.

                        I could not get my site up and running until I found the www.photographyontheside.com tutorial where an individual has set up a series of videos showing how to set up a website using the Ludwig theme.

                        It is very helpful however it is for a site where a photographer wants maximum visibility and to sell his photos. Also it is slightly out of date as changes have been made to smugmug.

                        I think smumug should…

                        2 votes
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                          0 comments  ·  Help/Documentation  ·  Flag idea as inappropriate…  ·  Admin →
                        • Create an info graphic that shows guests how to download an image to their computers. I have to explain it a lot!

                          Please consider making an info graphic that shows guests how to download an image to their computers. I have to explain it a lot! Trying to explain that they need to select a thumbnail -- so that it pops up in the main window and then mouse over it so that a fly in menu will appear -- then hunt for the folder icon -- so that they can download their image. It's confusing and intimidating in an email. Any thoughts on how to help me share this info -I shoot charity events and have to share the same thing…

                          2 votes
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                            1 comment  ·  Help/Documentation  ·  Flag idea as inappropriate…  ·  Admin →
                          • Information Page about Printing options for customers

                            It would be great to have some pages to show customers about print products of certain labs (in my case like this http://www.smugmug.com/prints/catalog/ABC#Loxley) showing various options with pictures so that they can see what's available.

                            I mean some way to at least include those pages (without our photographer prices exposed) or other product examples in our customized site or - even better - directly in the Prints area so that customer can see what he/she is ordering before putting it in the cart.

                            Basically I think it would help a lot if the customer is able to see a…

                            1 vote
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                              0 comments  ·  Help/Documentation  ·  Flag idea as inappropriate…  ·  Admin →
                            • To provide a changelog to users

                              It would be really useful for us to be able to view the changes brought to Smugmug, not only the uninformative blog being held (a post every months or so...?).

                              I'm personally using a lot of CSS customizations and some changes have lately affected my design in undesirable ways.

                              - - - - -

                              Subscribing to a public changelog and being informed of them by e-mail would avoid having visitors stumble upon unwanted modifications. The Smugmug blog doesn't provide enough information about minor (nonetheless important) modifications.

                              I might add that we're paying for a service and thus deserve to be…

                              1 vote
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                                0 comments  ·  Help/Documentation  ·  Flag idea as inappropriate…  ·  Admin →
                              • be more specific on the description of gallery settings and market events

                                I created a market event to let my customer and friends pick their favorites to later find out that because I've clicked on "hide owner" under the gallery settings, they were not able to click on the heart, so they went ahead and click on the thumbs up/down but that option doesnt gets recorded. So I now have to go back and ask them to pick their favorites all over again.
                                Please be more specific on the description of the gallery settings to avoid situations like this. Specially when I have to go and look like a fool because I…

                                1 vote
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                                  0 comments  ·  Help/Documentation  ·  Flag idea as inappropriate…  ·  Admin →
                                • ... it needs to be clear (for some help pages at least) which types of accounts the information pertains to. This could be done by a little

                                  ... it needs to be clear (for some help pages at least) which types of accounts the information pertains to. This could be done by a little tag at the top (“This page relates to ‘all accounts’ or ‘portfolio and business’ accounts only.

                                  E.g., when it comes to selling photos

                                  feedback categories needs to also have "help"

                                  1 vote
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                                    0 comments  ·  Help/Documentation  ·  Flag idea as inappropriate…  ·  Admin →
                                  • MINIMIZE ZOOM-IN AND ZOOM-OUT ON TUTORIALS

                                    The how-to tutorials are a big help and generally well done. However, one big complaint I have - and the 'Organizer' tutorial is a good example - is the constant zooming in and out, scrolling up and down, left and right - I feel like I'm watching a tennis match.

                                    For the most part, just show the **** screen and use the green arrows or hi-lited text or some other technique but for crying out loud, quit the ridiculous back and forth up and down zooming!

                                    (And go slow - 'fast' is bad when someone is new to a topic.)

                                    1 vote
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                                      0 comments  ·  Help/Documentation  ·  Flag idea as inappropriate…  ·  Admin →
                                    • document the new designs properly

                                      need documentation on new themes
                                      I've been a SmugMug customer for several years. I used to recommend SmugMug to others who needed reliable photo storage. I have not recommended SmugMug since the new SmugMug was rolled out. I now add very little content to my SmugMug site.

                                      I have tried the preview of new designs several times. I am never able to understand what's involved in the different designs. I see thumbnails with different picturews in each one. Am I choosing between layout methods? Are some designs displaying a thumbnail for each category and other designs showing a thumbnail per…

                                      1 vote
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                                        0 comments  ·  Help/Documentation  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Make a video to show our clients how to order on the new website

                                        Please make a video to show our clients how to order using the new site. I get emails from every single one of my clients asking for help with their ordering. I've always had this problem with Smugmug and I always wind up spending an inordinate amount of time explaining the ordering process to them. I even went so far as to create my own video to show clients how to order. Unfortunately, that effort was wasted when you re-designed the site a few months later.

                                        I can create one, but it's a lot of work for me. If I…

                                        1 vote
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                                          0 comments  ·  Help/Documentation  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Provide instructions on new SmugMug

                                          New SmugMug appears to offer a lot of potential - thank you. But it would be really nice to have a guide for each feature, piece of content, setting, etc... For example, for each gallery style, show what elements are available, where they're located, and what can be done with them (such as to what extent can elements be re-sized or re-located).

                                          1 vote
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                                            1 comment  ·  Help/Documentation  ·  Flag idea as inappropriate…  ·  Admin →
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