SmugMug

Welcome to SmugMug’s official Feature Request page. Got suggestions or feature requests? We want to hear from you!

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  1. allow pros to set tiered pricing options

    I would like to see an option for tiered pricing within the shopping cart.

    As a senior portrait photographer, I would like to allow my customer different levels of pricing for how many prints they order (of the same size, same image). For example, this would come in very handy for Senior's wallet printing that they order a LOT of to hand out to friends.

    I would like to customize 1-5 sheets @ cost A, 6-20 at a slightly discounted cost B... you get the point. Just how promotional items are discounted with the higher quantity you buy and as…

    23 votes
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      1 comment  ·  xxOrders  ·  Flag idea as inappropriate…  ·  Admin →
    • Need to show a composite photo of a framed and or matted framed print at check out.

      Customers are reluctant to place an order without seeing what it looks like in a particular frame and or matted frame print. A composite photo at selection time in check needs to take place. Bay Photo does that if you go directly to their web site and that is why I chose smug Mug and Bay Photo in the first place. this would help sales for everyone

      23 votes
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        5 comments  ·  xxOrders  ·  Flag idea as inappropriate…  ·  Admin →
      • One time only digital download option

        Create a one time only digital download. Currently the ability to be able to create a ZIP file and send this through for a client to download images is great, but for an event like a wedding with multiple guests having a link to access the ZIP file means potentially compromising print or individual image download sales. It would be great to be able to deliver a wedding as a ZIP file digital download to the couple but then not have a link active for everyone to be able to access the files as well for the following two weeks.…

        14 votes
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          1 comment  ·  xxOrders  ·  Flag idea as inappropriate…  ·  Admin →
        • Add a "Notes" Field at Checkout so Customers Can Leave Requests

          Often customers may want something slightly different on their print: examples could include Black and White or Sepia Conversion, text added, or perhaps some slight edits. If a proof delay is set, the photographer can make these edits and upload the new version for printing. The problem is that there's no way to request this without first discussing with the photographer.

          It' would be great if there was some way for the client to leave (optional) notes for the photographer at check-out, so the photographer can know the changes.

          11 votes
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            6 comments  ·  xxOrders  ·  Flag idea as inappropriate…  ·  Admin →
          • Minimum order value for the shopping cart.

            I am not a 'package' supporter. I believe that the purchaser should have the unrestricted freedom to order what they want. But I also believe that the photographer should be able to set a minimum order value for the shopping cart per album/order.

            10 votes
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              0 comments  ·  xxOrders  ·  Flag idea as inappropriate…  ·  Admin →
            • Offer the use of Invoice Services to use for clients

              Instead of only offering purchases through each photo, use smugmug invoice to send a flat rate bill to your client for special projects such as those done for business offices, weddings, couples shoots, engagements, ETC! Flat rates are great.

              7 votes
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                0 comments  ·  xxOrders  ·  Flag idea as inappropriate…  ·  Admin →
              • Deliver the Digital Downloads license as an attachment to the receipt when a customer buys a digital download

                When a customer orders a digital download, they currently do not receive a copy of the license with the download. This makes it difficult if they choose to purchase prints from a local lab that simply judges whether they "own" the picture based on whether it "looks professional".

                This could be done three ways:

                1. Simply provide a link to a generic release (stored in the SmugMug Help pages) on all digital download receipts. A print of that release as well as a clearly stated "Digital Download - XYZ Use Rights" receipt should get most users by.

                2. Attach a…

                7 votes
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                  1 comment  ·  xxOrders  ·  Flag idea as inappropriate…  ·  Admin →
                • limit number of digital file downloads per gallery

                  Love the new feature of downloading files. But I allow my clients to only have three digital files, then pay for more. As of right now either all or none. Maybe have a total number of downloads allowed per gallery option.

                  7 votes
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                    2 comments  ·  xxOrders  ·  Flag idea as inappropriate…  ·  Admin →
                  • View orders placed by Studio - Easy Enhancement

                    You see orders placed by customers in Sales History, but not ones we place directly (e.g. when we're doing custom orders).

                    I know you have the links because I've had to have your Hero's check to see if an order went through, but we could easily do it ourself if you added those to existing orders.

                    6 votes
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                      0 comments  ·  xxOrders  ·  Flag idea as inappropriate…  ·  Admin →
                    • Renegotiate Pricing with the Photo Labs!!!!

                      Hey SmugMug:

                      If I buy from myself, it's $32 wholesale. If I buy directly from BayPhoto, it's $28 RETAIL.

                      DOES ANYONE ELSE SEE A PROBLEM WITH THE MATH???

                      It turns out that our Pro account shopping carts have our personal base pricing (our "wholesale") set HIGHER than the RETAIL prices on the photo lab's web site!!!

                      That's absurd!

                      In my conversation with your SmugMug helpdesk staff, you said those prices were set via prior agreement with the labls.

                      Ok. Your hands may be tied via contract, but you're still saying that my customers can buy photos directly from the lab…

                      6 votes
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                        5 comments  ·  xxOrders  ·  Flag idea as inappropriate…  ·  Admin →
                      • 6 votes
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                          0 comments  ·  xxOrders  ·  Flag idea as inappropriate…  ·  Admin →
                        • Clients can create easy list of image filenames with one click for faster turn around

                          So maybe there is a better way, but I've done it this way for a while....

                          I have the clients choose which images they love the best and give me the filenames of those images (typically through email). Then I can scan my lightroom album of their images and flag them for editing.

                          What I think would be AWESOME is instead of having the clients copy and paste or getting the wrong filenames of the images in the email, if they could just CLICK once on a button that says something like "add to retouch list" that would be amazing....

                          6 votes
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                            0 comments  ·  xxOrders  ·  Flag idea as inappropriate…  ·  Admin →
                          • Add a LARGE Warning for web-size downloads

                            When a customer selects digital downloads, please indicate in the window of options that "Web-size downloads are NOT suitable for printing of any size". You can also add the maximum print sizing for the other download sizes available. While regular users understand "web-size", the average customer only sees the lowest price option - when they go to print, they are extremely dissatisfied. Since they assume it's a quality issue, they become a customer who may never return.

                            This is an easy fix (added text) and should be addressed immediately. Thank you.

                            6 votes
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                              0 comments  ·  xxOrders  ·  Flag idea as inappropriate…  ·  Admin →
                            • Allowing Multiple Coupons

                              I would like to give a customer a % print discount as well as a total order Print Credit (since they have already purchased the print credit from me). So possibly allow multiple coupon codes @ checkout (with some restrictions I would expect)

                              5 votes
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                                1 comment  ·  xxOrders  ·  Flag idea as inappropriate…  ·  Admin →
                              • mobile-friendly shopping cart

                                Why have a responsive site and not responsive shopping cart?
                                zooming in and out ordering photos doesn't seem as a way to go.
                                thanks,

                                5 votes
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                                  3 comments  ·  xxOrders  ·  Flag idea as inappropriate…  ·  Admin →
                                • Warn customers before their shopping cart contents are deleted that they need to enable cookies in browser settings BEFORE they checkout!

                                  I just added over a dozen different photos in various sizes and formats (over thirty minutes of work) only to have them all deleted from the shopping cart when I clicked "Checkout." Not happy. It would have been REALLY GREAT if I had been warned this might happen before I clicked that checkout button. How about some kind of warning, guys? Sounds like a good idea, right?

                                  4 votes
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                                    0 comments  ·  xxOrders  ·  Flag idea as inappropriate…  ·  Admin →
                                  • have product videos easily accessible when placing an order or during checkout rather than having to click on the print lab.

                                    I suggest you have these cool product videos more accessible to the client when ordering and on checkout.

                                    4 votes
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                                      1 comment  ·  xxOrders  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Make available an online order entry section for team sports and high school dances.

                                      What I find myself in need of is an online system that allows my customers visit my website prior to the shoot, choose a print package of a school dance or team sports session, place the order and pay for it right then. Then when the dance or team session day arrives, they come for their pictures all ready to go. All we will need to do is verify the order, and take the shot. The biggest thing for me would be to have a way to add the camera’s file number in a special section or comment box right…

                                      4 votes
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                                        0 comments  ·  xxOrders  ·  Flag idea as inappropriate…  ·  Admin →
                                      • also offer framed print sizes in the most common format (3:2) via Loxley Colour. This includes 6x4 and 12x8.

                                        also offer framed print sizes in the most common format (3:2) via Loxley Colour. This includes 6x4 and 12x8. This would save customers having to crop to awkward 7x5 or 10x8 dimensions, often losing the feel of the photo that has previously been carefully cropped.

                                        4 votes
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                                          0 comments  ·  xxOrders  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Rename the "Change Product" key on buy multiples page

                                          As of now, when someone clicks Buy > Photos in this Gallery, there is only 1 size featured. In order to view other size options, they must click Change Product. I think this key should be renamed to something like Other Sizes.

                                          4 votes
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                                            0 comments  ·  xxOrders  ·  Flag idea as inappropriate…  ·  Admin →
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