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new_add.mg Uploader Stalls with Videos

When uploading .mov files and images with the new_add.mg uploader with Google Chrome on Windows 7 HP, the .mov files stay in Verifying upload state forever.

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    DanielDaniel shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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      • Anonymous commented  ·   ·  Flag as inappropriate

        I voted for this. Contacted super hero Bobby to try and get an updated upload FAQ and said the feedback forum is the best place for these kind of requests. Uploader needs to handle video better! You get the infinite upload state when you add videos over 20 minutes long or 3GB in file size. SmugMug really s should inspect the file before sucking up all that wasted bandwidth and just hang at the end. Even better it would be great if SmugMug offered to let you segment (auto cut into 20min sections) and/or down sample the video resolution if the segment is over 3GB. A bonus feature would to be able to pay SmugMug for the longer/larger videos on a file by file charge, the same way the let you pay for AWS storage of non photo file types.

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