allow Pros to remove footer
This was apparently a short lived option. Some folks are still grandfathered in, but Smugmug's current policy is to force a smugmug branding on our sites (various tricks to hide it are prohibited).
I understand the need for branding, but as Pros paying quite a bit yearly, I think we should have the choice of whether we want the branding or not. I feel as if Smugmug is trying to play a small part at running my site.
Can we get this option back please?
Gary Rose commented
Agree. When did they change the policy? It was never on my original site with them...
I will add my vote to get rid of "Powered by Smugmug..." Especially since it is so prominent when I paste my site into Facebook. In fact, that phrase is larger than my website address. Really? At least put it at the bottom of the link graphic.
Darrick Langbroek commented
Totally agree! I don't think when we're paying for a more premium membership that we should be forced to have the SmugMug branding on our sites. I believe it makes my site look less professional. Other than that I'm very happy with the service however it's because of this that I've been considering other sites such as Squarespace for my site.
Annual site fee plus commission on all my sales should be enough compensation to allow the removal of the footer. Perhaps they could offer folks a slight discount on the annual fee if they turn it on.
William Graves commented
I agree that for $300 annually, I should have the option to not advertise for SmugMug.
Garry R commented
Can only echo previous comments - the visibility of a Log In link below the footer is unprofessional with several of my clients commenting why is it there and should they use it. It is unnecessary and should be allowed to be removed.
I can't tell which is the start and end of this thread. There is no dates on the posts. Just joined and want to remove the footer smug mug adverts. Did smug mug finally agree to this ? I have over many years used many different sites and still do. There is always an option to remove this. Surely there is on Smug mug.
Just paid a load of money yesterday so if it can't do it I will get my money back via my credit card.
Fred Morledge commented
JUST ADD A CSS CONTENT BLOCK WITH THIS CODE AND THEN SHUT YOUR COMPLAINT HOLE! :)
I just joined smugmug today and started doing some testing and customizations. I love the versatility of the site, but I can't get rid of the smugmug footer. What a disappointment. I won't be renewing.
Ben Broomfield commented
I'd like this too, I happily tell anyone that listens how great your service is, but I don't want the smugmug branding on my website text distracts the eye, and I want people looking at my photos and nothing else!
So, Evan (SmugMug)... what's the next step here? Is there a vote among SM to make this happen? How does change take place at SM and how long is the process? I've been with you guys for years and have found the organization reasonable in most cases with change.
Happy, but interested in your company's position, as it relates to this "branding issue" for the working photographer.
Afraid I have been 'tricked' into it as well. Not at all happy and have just sent them the following mail:
I have joined SmugMug in the past week, so far proving happy with my
recent $300 annual purchase. I trialed other companies before deciding
to give you my business. In the past few days I have already been
disappointed to see the forced "Powered by SmugMug" at the bottom right
of my developing website. I have searched online to see many other
disgruntled customers, including a thread where over 1000 customers
have voted against the forced issue. This is really disappointing as
one of the key features that you advertised was promising a unique,
brand-free, advertisement free website for users that paid more money.
Yet, already I feel I have been lied to.
Is there a way to either minimize the text or remove it? I have read
that you don't allow it to be removed. Surely if that is the case
though, you have breached your promise with me as a prospective
customer. For a website apparently made by photographers, for
photographers, I am sure you understand how it can seem unprofessional
to have a host name mentioned. Quite simply, I would likely have took
my business elsewhere if I had known this in advance.
I shall look forward to hearing back from you.
I totally agree to the removal of the Smugmug Pro brand on my website, this is totally unnecessary considering that this is a Pro account.
KT, since your original feedback was posted as a new idea (rather than a comment on an existing idea), I don't believe there's a way for us to transition that to a comment on this thread. However, I'll paste it here exactly as you wrote it. Also, feel free to place it in to a new comment on this thread. Thanks, and we really appreciate your feedback!
KT's original comment regarding the ability to remove the footer is as follows:
"I have personally requested SmugMug to allow Pro users the opportunity to remove the totally unprofessional footers that most all of my clients/visitors have questioned and or become entangled, confused, lost-in, and most importantly distracted by. A small bit of research reveals that at least 200 other Pro users agree wholeheartedly! Come on SmugMug...either let the Pro users keep or drop the footers or as one Pro suggested "Pony Up" by paying us for your advertisement or give us or freedom of choice which we are already more than paying for!"
Thanks to both of you for early response...very much appreciated! However, you both only responded to my last 2 of 3 comments; essentially overlooking my first entry which is in line with my remarks that I would appreciate being posted to this matter as well. The initial comment (which has not been posted) was listed/earmarked (possibly mistakenly) by me to as for the "General Pro" category. As such I would appreciate it too being rerouted to the "allow pros to remove footer" arena. Thanks, KT
Apologies for the confusion! As Aaron mentioned, we did receive your comments. We merged your feedback in to the existing request for allowing Pros to remove the footer. Your vote was contributed to the idea here. Thank you!
@KT: Each week one Product Manager is assigned to monitor the Feedback forums and approve the comments and submitted ideas. The idea you submitted this morning was a duplicate of this idea; your submission was approved but then merged into this topic. Your vote has been added to this idea. I've also gone ahead and approved one of the 2 comments you created on this thread.
One of the things we'd love to see in this software is better automatic management of duplicate ideas. Since it doesn't, we moderate all idea submissions and all comments. We're trying to get to all comments/ideas within an hour but sometimes we're it may take a bit longer since we're a small team and we're often working to deliver you these products that you're so passionate about us adding! We do want your feedback, your comments, and we do want to hear and be able to discuss these ideas with you.
Have you checked out the discussions on this topic on dgrin? There may be some solutions on there with regards to the footer. For example: http://www.dgrin.com/showthread.php?t=237930&highlight=footer or http://www.dgrin.com/showthread.php?t=248507&highlight=footer
Do you allow/post comments etc. regarding this clearly important issue? If yes, can I expect to see my post sent to you earlier today?
I would also like it removed even if it means paying a bit more it does lessen my brand (as a web developer)
This is an item on my growing list of reasons to seriously consider ditching Smugmug altogether.
Smugmug, this is a very simple fix. I pay you a large chunk of cash for my pro account. I pay you so I can COMPLETELY CUSTOMIZE my site. If you want free advertisement on my site, pony up.
Trust me, if I like the service you provide, I will tell ALL of my photographer friends (of whom I have many). Right now, I am instead giving them my growing list of reservations, such as, you can't remove their annoying little credit line on the bottom of the page, many company networks block my website because it is flagged as a media uploading site (yes, my ENTIRE site, which wasn't an issue two months ago), and there's no option for a client login page without either relying on an emailed link or showing the entire world my list of clients.
This is very frustrating, and the "powered by" line can't possibly be giving you more business than it is ******* of your customers. Think about it. Really, you don't even need a brain for this one. If I like your service, I WILL TELL PEOPLE. If I'm annoyed by you decisions and lack of response to feedback, I WILL TELL PEOPLE, then I will leave.