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4k Video Resolution

Allow play back at 4k resolution of uploaded video files

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    Bevan Percival shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    24 comments

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      • Anonymous commented  ·   ·  Flag as inappropriate

        Whenever I upload 4K videos, the website automatically downscale them to 1080p.

        It's 2018. Most phones shoot at 4K as a default, some offer even better resolution.

      • Mehmet commented  ·   ·  Flag as inappropriate

        In this day and age, the fact that you guys are stuck at 1080p is a bit disappointing (and honestly embarrassing). I am a long time smugmug customer (7+ years) with quarter million uploads and I am considering leaving simply because there is no way for me to share my GoPro HERO 6 videos on your site.

      • Benjamin Wigger commented  ·   ·  Flag as inappropriate

        4k video support should be a given at this point. Free services like youtube and vimeo both offer 4k video support in their free packages.... I just looked and youtube is even supporting 8k for some users. This lack of support for 4k video is causing me to seriously consider other services for my media hosting.

      • Rob Burke commented  ·   ·  Flag as inappropriate

        very disappointed with Smugmug :'(
        customers expect 4K video...this is not acceptable

      • Alexey Danilov commented  ·   ·  Flag as inappropriate

        Having no support of 4k videos is really disappointing. I've been a long-time smugmug user, but now am thinking of considering other options...

      • Russell Clark commented  ·   ·  Flag as inappropriate

        I think you realistically need multiple resolutions. Most consumer camera's shoot at 3840 x 2160, or Ultra HD, including the GoPro, and iPhone.

      • Anonymous commented  ·   ·  Flag as inappropriate

        I uploaded 4K resolution video and it's scaled down to Full HD by Smugmug. This is quite disappointed since most vendors now support 4K upload

        So Smugmug, please consider this feature as the highest demand now-a-day for all users!!!

        Thank you

      • Marcus Walter commented  ·   ·  Flag as inappropriate

        I want to see 4k upload if you guys had that in place I would have bought hey year description I understand I can upload working 1080 format

      • Brian Combs commented  ·   ·  Flag as inappropriate

        With such great photo service, the video service is falling behind only allowing 1080p video. Higher resolution video is so widely available now, and so easy to capture and view, but not supported in SmugMug. This would be a huge benefit to members.

      • Anonymous commented  ·   ·  Flag as inappropriate

        Maximum video resolution is 1080p which is good. Add 4K video to keep SmugMug in the lead!

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