I suggest you ...

let us have a self-fulfillment print order capability

SM's fulfillment is very swish. Problem is it's only valid for US people - printing costs and lead times make orders for EU customers prohibitively expensive.

I know several other would like this feature, and like many others, I've been playing around with paypal payments (there's a good thread on dgrin about it). Problem is, well, it's paypal and doesn't give the photographer / seller the option to view an order before receiving payment.

Google has a far better order processing system, but doesn't support logistics; a third party shopping cart is required and that costs money!

So, why not open up SM's excellent print ordering system so that SM members can receive an order via email and manage the fulfillment themselves? :)

Being based in the UK, I'm not losing out on people not being able to buy my photos easily and because of that, I fear I may cancel my SM renewal because it's a real showstopper for me...

2,043 votes
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    XavierXavier shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
    Francesco LangiulliFrancesco Langiulli shared a merged idea: Add OWN print lab feature  ·   · 
    Jack JJack J shared a merged idea: Be able to print your own images or own photo lab  ·   · 
    JeffJeff shared a merged idea: offer self fulfillment!  ·   · 
    JoshJosh shared a merged idea: Offer the option of selling self-fulfilled products.  ·   · 
    AnonymousAnonymous shared a merged idea: Offer self-fulfill option, along with a lower transaction fee  ·   · 
    Jimmy MatloszJimmy Matlosz shared a merged idea: Self Fulfillment: my concern is selling prints that I will never see, or interact with. DPI does matter  ·   · 
    Anonymous shared a merged idea: Photoshelter has one up on Smugmug.  ·   · 
    paul topolpaul topol shared a merged idea: Can I print myself?  ·   · 
    Lucy SaggersLucy Saggers shared a merged idea: Please allow clients to order prints that we fulfil ourselves.  ·   · 
    David OwenDavid Owen shared a merged idea: Gift Vouchers for Photo Sessions  ·   · 
    AlexvannPhotographyAlexvannPhotography shared a merged idea: Allow pro's to create custom products  ·   · 
    Carla JoCarla Jo shared a merged idea: allow us to sell original stuff and 'write it in' with pricelists  ·   · 
    AnonymousAnonymous shared a merged idea: to please allow photogrpto please allow photographers to use their own pahers to use their own print labs and let them fill their own orders  ·   · 
    BeamieBeamie shared a merged idea: Allow us to sell our own prints  ·   · 
    TheModelShoppeTheModelShoppe shared a merged idea: Manual Additions to Pricing - custom self-fulfilled products  ·   · 
    dclphotodclphoto shared a merged idea: allow local printing option  ·   · 
    Randy SoopRandy Soop shared a merged idea: Allow self fulfillment  ·   · 
    MRudlandMRudland shared a merged idea: I suggest a "fill in the blank" area in the shopping cart where we can add a product we want  ·   · 
    Walter James PhotographyWalter James Photography shared a merged idea: An independent shopping cart is required of the photographers choice and currency ie in the UK...  ·   · 
    Amber FlowersAmber Flowers shared a merged idea: Custom products/items and ability to sell sessions etc  ·   · 
    Joe AllenJoe Allen shared a merged idea: "E-Mail it" button on shopping cart page.  ·   · 
    Heather AdamsHeather Adams shared a merged idea: allow us to charge for self fulfilled items through SmugMug (sitting fees, DVD Slideshows, etc.)  ·   · 


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      • Ian CartwrightIan Cartwright commented  ·   ·  Flag as inappropriate

        I, too am UK based. I want to be able to choose labs so that I can offer products which Loxley doesn't offer. Also, one of my labs is 15 minutes' drive away, and so does not charge me carriage when I collect.
        How many votes are needed for this request to be implemented?

      • Kara LawsKara Laws commented  ·   ·  Flag as inappropriate

        Today one of the techs told me that they have never heard of this request before. I want to scream. Keep voting on this and pushing it guys. It is ridiculous that we cannot do self-fullfilling orders. This is a HUGE oversight.

      • KimmySWKimmySW commented  ·   ·  Flag as inappropriate

        I am currently building another site to self-fulfil. I am based in the UK. I use Loxley for some things and other suppliers for others. This is for the same reason stated in others' responses. The products have got to be competitive.

      • CarlCarl commented  ·   ·  Flag as inappropriate

        Here here!
        I'm getting nil sales despite excellent feedback from people. Why? Because my prints are too expensive, despite having dropped my profit margin to a measly 15%. So why is it so expensive? Because Loxley charge a fortune! If they can't offer a competitive rate of a budget range, then I want and need the facility to receive orders myself, where I can arrange printing and framing myself, for half the price, and take payment via Smugmug a Shopping Cart. I'm losing out on sales because of this issue, and if it isn't resolved by next summer, I reluctantly WILL NOT be renewing my Smugmug Subscription. For me, there's no point forking out on a website if I'm not making any sales!

      • Anonymous commented  ·   ·  Flag as inappropriate

        I certainly support the ability to choose between self fulfillment and direct lab orders. One of the benefits of using SmugMug is the ease of use but after shooting one event and listing photos for sale I'm finding a number of limitations that are making me question my membership after less than one month.

        Self-fulfillment and digital download packages are going to be critical for me moving forward. For $300+ per year I shouldn't have to do either of those tasks manually, especially when competitors of SmugMug offer these services already.

      • Francesco LangiulliFrancesco Langiulli commented  ·   ·  Flag as inappropriate

        Add the possibility of adding a own printer. My print Lab in Italy has much lower rates of Loxley! It would be ideal to automate an email with photo in attachments to be sent to an address customize (in our case our printer) and be able to independently manage the printing and order management.
        This feature is available at PhotoDeck, a good alternative to Smugmug, but I wont leave Smugmug for this reason.

      • Anonymous commented  ·   ·  Flag as inappropriate

        Some of my images are signed and limited edition. It is difficult to ask customers to contact me for these prints, since there is no self-fulfill option. Many size and material options available from the labs SmugMug uses are not available through the SM system. This is frustrating especially when trying to sell panoramas, which are poorly represented in SM's current size options. Additionally, SmugMug's shipping costs are up to 3 times higher than the cost of drop shipping from some labs. A self-fulfill option would solve all of these problems.

      • AmandaAmanda commented  ·   ·  Flag as inappropriate

        I would definitely prefer the ability to self-fulfill orders. I have used the same local lab for years, and we have a relationship which allows me a greater level of control over my final output than any of the options offered through SmugMug. I'm surprised such a full-featured platform doesn't make this available.

      • Jack JJack J commented  ·   ·  Flag as inappropriate

        While many be fine with the 4 photo labs offered, I personal would like the ability to handle my own printing, using my own equipment. For my local clients I can control my delivery, quality and overall cost much better.

        This could be done through a customer "personal" price list and still could use the SmugMug check out. You (SmugMug) could still keep your the normal cut and I would have the option to print my own images or use a lab of my choice.

      • JeffJeff commented  ·   ·  Flag as inappropriate

        Please consider a way to offer self fulfillment! In the end I want full control on what my clients get by knowing what exactly they are receiving. (I have had issues in the past
        with another web site regarding returns and exchanges etc and it's much easier and less costly for me to simply handle what is needed...especially for my local clients). I am sure the labs offer
        good products but as a paying customer I should have a

      • Anonymous commented  ·   ·  Flag as inappropriate

        I really, really wish there was an option for self-fulfillment on SM. I sell at art shows and have an already printed inventory that I would like to offer on my web site as well. I don't want to order additional prints when I have thousands of $ already tied up in inventory.

      • Mark LinebeMark Linebe commented  ·   ·  Flag as inappropriate

        There are certain images I want to print for customers but can't if I continue using SM. Many great things about SM, but this is a very awkward to deal with and would help make future customer experiences more seamless. Further, SM would still get their cut on the sale instead of being directed away. Just looking for a really simple solution such as an email or report with images ordered. I'm looking hard for another option to satisfy this need, so even a little input as to whether you are even considering this for development and/or when would be helpful. Thx

      • JordanJordan commented  ·   ·  Flag as inappropriate

        The absence of this feature is the only thing stopping me moving my two current event photography businesses to Smugmug and it's a real shame. I currently run my own personal website on here and would love to be able to use it for my two other companies. But impossible for to until I can self-fulfill orders.

        Please implement this feature SM!


      • Umberto Roveto for Fracasphoto.comUmberto Roveto for Fracasphoto.com commented  ·   ·  Flag as inappropriate

        I guess this is the thread to add my voice to self fulfillment as I mainly use the website for the storing capacity and the possibility for my clients to preview before ordering and once the have ordered and paid I give them access to download the digital print.
        I am from Canada and I do sports photography for minor league sports. My supplier is based in Sherbrooke, Qc, specializes in sports cards and prints. He is really my main supplier for all my business unless I have to do oversize poster prints. It would be great for everyone if I was able to take the orders and payments straight from the website. For anyone interested in my suppliers products, go to his website https://ezfo.to/ ... I am trying to convince them to contact SM in order to partner with them.

      • IvanIvan commented  ·   ·  Flag as inappropriate

        Totally i sell my photos as acrylic face mounts and none of the vendors have that quality, and also I print in Mexico for my mexican customers so as of now i haven't sold anything on my SM account and i'm thinking of going to Shopify for that.

      • JayJay commented  ·   ·  Flag as inappropriate

        I definitely want to add my voice to the call for a self fulfillment option on SmugMug!

        The reasons are quite clear:
        1. I would really prefer to support local businesses. After all, if I'm trying to operate my own photography business and would very much like local support it's only fair and reasonable that I conduct myself the same way and support them.

        2. The cost of processing my photos, whether it's a simple print, canvas or a coffee mug is less expensive in southern Ontario (Canada). In turn I could offer a more reasonable price to potential customers and attract more business. SmugMug's 4 processing choices are too expensive!

        I am already checking out other options for hosting my photography website and e-commerce. SmugMug needs to allow the self fulfillment option QUICKLY!


      • JoshJosh commented  ·   ·  Flag as inappropriate

        Allow photographers to use local labs to fulfill orders of their products. the photographer would have to take care of the shipping then but we could use the lab of our choice. I have local labs that provide a superior product for a much more competitive price and would like to be able to order through them.

      • AnonymousAnonymous commented  ·   ·  Flag as inappropriate

        After years and years with SmugMug, I'm having to leave because there is no self-fulfillment option and, if I decided to use the partner lab, a whopping 15% is shaved off the selling price.

        For 300USD/year, there really needs to be a properly-implemented self-fulfillment option with a much lower transaction fee (something like 5%). This could include a limit on Web space, as there would be no need to upload full-size images.

        I'd guess that most people would stick with the current fulfillment options, but some of us really would prefer to deal with a local lab of our own choice, and be able to personally check product quality without paying for two lots of shipping.

      • Anonymous commented  ·   ·  Flag as inappropriate

        I've just been reviewing other providers. I don't really want to switch to another provider, but this is becoming a real headache. I'm finding that I'm actually directing sales away from the smugmug site, rather than encouraging clients to order online, so that it feels more professional than, for example, splitting an order into online prints and self-fulfilled options that I like to include in packages, or trying to find a workaround to include both in a single online payment. PLEASE offer something that will fix this.

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