I suggest you ...

let us have a self-fulfillment print order capability

SM's fulfillment is very swish. Problem is it's only valid for US people - printing costs and lead times make orders for EU customers prohibitively expensive.

I know several other would like this feature, and like many others, I've been playing around with paypal payments (there's a good thread on dgrin about it). Problem is, well, it's paypal and doesn't give the photographer / seller the option to view an order before receiving payment.

Google has a far better order processing system, but doesn't support logistics; a third party shopping cart is required and that costs money!

So, why not open up SM's excellent print ordering system so that SM members can receive an order via email and manage the fulfillment themselves? :)

Being based in the UK, I'm not losing out on people not being able to buy my photos easily and because of that, I fear I may cancel my SM renewal because it's a real showstopper for me...

1,769 votes
Vote
Sign in
Check!
(thinking…)
Reset
or sign in with
  • facebook
  • google
    Password icon
    I agree to the terms of service
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    XavierXavier shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
    David OwenDavid Owen shared a merged idea: Gift Vouchers for Photo Sessions  ·   · 
    Carla JoCarla Jo shared a merged idea: allow us to sell original stuff and 'write it in' with pricelists  ·   · 
    AnonymousAnonymous shared a merged idea: to please allow photogrpto please allow photographers to use their own pahers to use their own print labs and let them fill their own orders  ·   · 
    BeamieBeamie shared a merged idea: Allow us to sell our own prints  ·   · 
    TheModelShoppeTheModelShoppe shared a merged idea: Manual Additions to Pricing - custom self-fulfilled products  ·   · 
    dclphotodclphoto shared a merged idea: allow local printing option  ·   · 
    Randy SoopRandy Soop shared a merged idea: Allow self fulfillment  ·   · 
    MRudlandMRudland shared a merged idea: I suggest a "fill in the blank" area in the shopping cart where we can add a product we want  ·   · 
    Walter James PhotographyWalter James Photography shared a merged idea: An independent shopping cart is required of the photographers choice and currency ie in the UK...  ·   · 
    Amber FlowersAmber Flowers shared a merged idea: Custom products/items and ability to sell sessions etc  ·   · 
    Joe AllenJoe Allen shared a merged idea: "E-Mail it" button on shopping cart page.  ·   · 
    Heather AdamsHeather Adams shared a merged idea: allow us to charge for self fulfilled items through SmugMug (sitting fees, DVD Slideshows, etc.)  ·   · 

    177 comments

    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      I agree to the terms of service
      Signed in as (Sign out)
      Submitting...
      • Ryan BlackRyan Black commented  ·   ·  Flag as inappropriate

        Add me to this list as well. Love what's going on here so far but this is desperately needed. I want to be able to sell my own custom prints made by me in addition to what y'all currently offer.

      • Anonymous commented  ·   ·  Flag as inappropriate

        It appears that this post was put up in June of 2009 and there is still no indication that SmugMug is even considering the suggestion. This will be my last annual subscription to any SM account because of the lack of the above stated option. SM is a good way for your business to gain exposure but does not give you the best tools to succeed. Thank you for the wonderful service you have provided to date.

      • aaronAdminaaron (Product Manager / DGrin Admin, SmugMug) commented  ·   ·  Flag as inappropriate

        @alex: Wow, you have some stunning water photos. My favorite might be the "Mount Martha jet ski fun" photo! The features on our Portfolio plan would allow you to directly sell your photos to your viewers. Is the problem that there's no print lab offered in your country?

      • Anonymous commented  ·   ·  Flag as inappropriate

        I am getting more requests for prints via email but I fear that I am losing many more inquiries from those who simply don't contact me. While SM has many great features I feel I will need to look for an alternative to fix this problem

      • Anonymous commented  ·   ·  Flag as inappropriate

        I would love self-fulfillment I too am Canadian and this would be much better for my business.

      • Anonymous commented  ·   ·  Flag as inappropriate

        I need self-fulfilment too. I live in Canada, and while WHCC does ship to Canada, the fluctuating value of our dollar (which is tanking for us right now!) makes it very difficult for me to keep track of my print costs. I would be happy to pay a small self-fulfilment commission as I could predictably work that into my pricing structure. Please please please help us out! I've put a lot of effort into my site here, and recently downgraded from Portfolio to Power because of a few missing capabilities (javascript in the New Smug being another one). If we could get self-fulfilment I'd move back up to Portfolio!

      • Mike in DallasMike in Dallas commented  ·   ·  Flag as inappropriate

        I have my own Giclee printer I use and plan to start doing my own printing soon. I also need self-fulfillment of orders using SM cart. Also looking at Zenfoilo because of this reason. Wake up SM!
        I tried embedding PayPal cart buttons into my gallery, but it didn't work. Anyone else??

      • Rob CollinsRob Collins commented  ·   ·  Flag as inappropriate

        I'm trying the SmugMug printing in the 14-day trial in the UK. The price for a 6x4 print in the UK from Loxley Colour is more than seven times the ezprint option for US users.

        Without more printing options, and self-fulfilment, I can't see how starting a business with SmugMug is viable. My customers would just think I was ripping them off.

      • Caio CArrCaio CArr commented  ·   ·  Flag as inappropriate

        I am a professional from Brazil and i do my own fine art prints. This is a must! Plz make it available for us asap. Thank you!

      • Anonymous commented  ·   ·  Flag as inappropriate

        Print and shipping cost are WAY higher with SM and I either drop my profit to almost nothing or loose people that want to buy pictures.

      • Ho Yin AuHo Yin Au commented  ·   ·  Flag as inappropriate

        I'd love to see this feature, but it's really disheartening to see that this idea's been around for almost half a decade and SmugMug hasn't acted on it...

      • Andrew DobellAndrew Dobell commented  ·   ·  Flag as inappropriate

        Agreed, another vote from me to allow us Self Fullfilment and to let us sell other things beyond Prints.

      • CornelCornel commented  ·   ·  Flag as inappropriate

        Definitely needed. I would like the option to sell my own framed prints.

      • Anonymous commented  ·   ·  Flag as inappropriate

        I agree completely. I will cancel my subscription once the year is out unless a viable shipping option for non-US dwellers is implemented.

      • baroobaroo commented  ·   ·  Flag as inappropriate

        YES Smugmug - this was so important to me that after continued requests and no feedback as to if it was coming I had to leave and am NOW with ZENFOLIO.

        I didn't want to leave but I had no choice.

        I agree with Jeff - EVeryone if it this issue is important to you please post and vote for it.

      ← Previous 1 3 4 5 8 9

      Feedback and Knowledge Base