I suggest you ...

let us have a self-fulfillment print order capability

SM's fulfillment is very swish. Problem is it's only valid for US people - printing costs and lead times make orders for EU customers prohibitively expensive.

I know several other would like this feature, and like many others, I've been playing around with paypal payments (there's a good thread on dgrin about it). Problem is, well, it's paypal and doesn't give the photographer / seller the option to view an order before receiving payment.

Google has a far better order processing system, but doesn't support logistics; a third party shopping cart is required and that costs money!

So, why not open up SM's excellent print ordering system so that SM members can receive an order via email and manage the fulfillment themselves? :)

Being based in the UK, I'm not losing out on people not being able to buy my photos easily and because of that, I fear I may cancel my SM renewal because it's a real showstopper for me...

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    XavierXavier shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
    Anonymous shared a merged idea: Photoshelter has one up on Smugmug.  ·   · 
    paul topolpaul topol shared a merged idea: Can I print myself?  ·   · 
    David OwenDavid Owen shared a merged idea: Gift Vouchers for Photo Sessions  ·   · 
    Carla JoCarla Jo shared a merged idea: allow us to sell original stuff and 'write it in' with pricelists  ·   · 
    AnonymousAnonymous shared a merged idea: to please allow photogrpto please allow photographers to use their own pahers to use their own print labs and let them fill their own orders  ·   · 
    BeamieBeamie shared a merged idea: Allow us to sell our own prints  ·   · 
    TheModelShoppeTheModelShoppe shared a merged idea: Manual Additions to Pricing - custom self-fulfilled products  ·   · 
    dclphotodclphoto shared a merged idea: allow local printing option  ·   · 
    Randy SoopRandy Soop shared a merged idea: Allow self fulfillment  ·   · 
    MRudlandMRudland shared a merged idea: I suggest a "fill in the blank" area in the shopping cart where we can add a product we want  ·   · 
    Walter James PhotographyWalter James Photography shared a merged idea: An independent shopping cart is required of the photographers choice and currency ie in the UK...  ·   · 
    Amber FlowersAmber Flowers shared a merged idea: Custom products/items and ability to sell sessions etc  ·   · 
    Joe AllenJoe Allen shared a merged idea: "E-Mail it" button on shopping cart page.  ·   · 
    Heather AdamsHeather Adams shared a merged idea: allow us to charge for self fulfilled items through SmugMug (sitting fees, DVD Slideshows, etc.)  ·   · 

    175 comments

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      • Anonymous commented  ·   ·  Flag as inappropriate

        This should be easy Smug Mug... or are you more interested in squeezing a little more cash out of the labs you promote? You charge enough as it is and call my account a "Pro" account. How about giving us this "Pro" feature?

        1700+ folks want it... Are you listening?

      • Anonymous commented  ·   ·  Flag as inappropriate

        I've been waiting for this feature for ages and it is still not implemented to date. If smugmug is not going to do something about it then i might have to look elsewhere although i've been with smugmug for quite awhile :(

      • Anonymous commented  ·   ·  Flag as inappropriate

        What up with not offering this service? I have to go to Zen Folio? I am a loyal Smug Mug user. You're great. I want to have another site to sell photos that I print and sign and send to clients. Please make this available soon. Unless you're afraid to lose the lab business you set up---hmmm, that has to be it.
        Well, charge us a little off the top or something.
        Please soon!

        Edward

      • Aaron YatesAaron Yates commented  ·   ·  Flag as inappropriate

        I am a long-time SM customer but I can't live without self-fulfillment any longer. It's a shame, too, because I do thousands of dollars in sales every year and I don't really want to move. But I can't get certain items through the SM partners printing services. At least, not at a competitive price. So I'll be gone after this year is up unless they change this. Even if we had to implement our own cart, I'd be okay with that.

      • JoyeJoye commented  ·   ·  Flag as inappropriate

        Yes self fulfillment is on my list as well. Please with sugar on top.

      • AnonymousAnonymous commented  ·   ·  Flag as inappropriate

        YES YES YES! Self fufillment is extremely important to my business and I'll eventually move on from Smugmug if it isn't implemented. I'd like it set up similar to Etsy where artwork on various mediums can be sold and self fulfilled. This would make smugmug websites much more appealing to all artists, not just photographers.

      • Ryan BlackRyan Black commented  ·   ·  Flag as inappropriate

        Add me to this list as well. Love what's going on here so far but this is desperately needed. I want to be able to sell my own custom prints made by me in addition to what y'all currently offer.

      • Anonymous commented  ·   ·  Flag as inappropriate

        It appears that this post was put up in June of 2009 and there is still no indication that SmugMug is even considering the suggestion. This will be my last annual subscription to any SM account because of the lack of the above stated option. SM is a good way for your business to gain exposure but does not give you the best tools to succeed. Thank you for the wonderful service you have provided to date.

      • aaronAdminaaron (Product Manager / DGrin Admin, SmugMug) commented  ·   ·  Flag as inappropriate

        @alex: Wow, you have some stunning water photos. My favorite might be the "Mount Martha jet ski fun" photo! The features on our Portfolio plan would allow you to directly sell your photos to your viewers. Is the problem that there's no print lab offered in your country?

      • Anonymous commented  ·   ·  Flag as inappropriate

        I am getting more requests for prints via email but I fear that I am losing many more inquiries from those who simply don't contact me. While SM has many great features I feel I will need to look for an alternative to fix this problem

      • Anonymous commented  ·   ·  Flag as inappropriate

        I would love self-fulfillment I too am Canadian and this would be much better for my business.

      • Anonymous commented  ·   ·  Flag as inappropriate

        I need self-fulfilment too. I live in Canada, and while WHCC does ship to Canada, the fluctuating value of our dollar (which is tanking for us right now!) makes it very difficult for me to keep track of my print costs. I would be happy to pay a small self-fulfilment commission as I could predictably work that into my pricing structure. Please please please help us out! I've put a lot of effort into my site here, and recently downgraded from Portfolio to Power because of a few missing capabilities (javascript in the New Smug being another one). If we could get self-fulfilment I'd move back up to Portfolio!

      • Mike in DallasMike in Dallas commented  ·   ·  Flag as inappropriate

        I have my own Giclee printer I use and plan to start doing my own printing soon. I also need self-fulfillment of orders using SM cart. Also looking at Zenfoilo because of this reason. Wake up SM!
        I tried embedding PayPal cart buttons into my gallery, but it didn't work. Anyone else??

      • Rob CollinsRob Collins commented  ·   ·  Flag as inappropriate

        I'm trying the SmugMug printing in the 14-day trial in the UK. The price for a 6x4 print in the UK from Loxley Colour is more than seven times the ezprint option for US users.

        Without more printing options, and self-fulfilment, I can't see how starting a business with SmugMug is viable. My customers would just think I was ripping them off.

      • Caio CArrCaio CArr commented  ·   ·  Flag as inappropriate

        I am a professional from Brazil and i do my own fine art prints. This is a must! Plz make it available for us asap. Thank you!

      • Anonymous commented  ·   ·  Flag as inappropriate

        Print and shipping cost are WAY higher with SM and I either drop my profit to almost nothing or loose people that want to buy pictures.

      • Ho Yin AuHo Yin Au commented  ·   ·  Flag as inappropriate

        I'd love to see this feature, but it's really disheartening to see that this idea's been around for almost half a decade and SmugMug hasn't acted on it...

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