let us have a self-fulfillment print order capability
SM's fulfillment is very swish. Problem is it's only valid for US people - printing costs and lead times make orders for EU customers prohibitively expensive.
I know several other would like this feature, and like many others, I've been playing around with paypal payments (there's a good thread on dgrin about it). Problem is, well, it's paypal and doesn't give the photographer / seller the option to view an order before receiving payment.
Google has a far better order processing system, but doesn't support logistics; a third party shopping cart is required and that costs money!
So, why not open up SM's excellent print ordering system so that SM members can receive an order via email and manage the fulfillment themselves? :)
Being based in the UK, I'm not losing out on people not being able to buy my photos easily and because of that, I fear I may cancel my SM renewal because it's a real showstopper for me...
All the options to print are nice and uniform...however as 'artists' we may have something unique to offer that currently can only be offered by adding a paypal button within gallery..it would be nice and more client friendly to be able to 'type in' a product for sale.
to please allow photographers to use their own print labs and let them fill their own orders
I would like to be able to print my own images for sale. My friend uses Zenofolio and she says they allow it. Smugmug would still get a cut for handling the sale.
When personal delivery is set up, I would like to be able to add my own Selections and Pricing to the Porfolio Pricing and be able to add that to a package. This would eliminate many other requests to add this or that from BayPhoto (like dog tags or keychains or mugs) that are not currently offered on the pricing menu. If allowed to add these manually, I could put "Paint Photo on side of Cow: $150" if I wanted. (sorry PETA- this is just an example) and also make this part of a package. This would be a HUGE benefit to those of us that need items that are not on the list.
I would join in a second!
and price we want. That way if we have some special product unique to us we can offer it thru the shopping cart and SM still gets their cut.
An independent shopping cart is required of the photographers choice and currency ie in the UK... So that we can print our own images the way we like to print them. As some one who has is own printing machines I do not need any one to print my work... www.walterjamesphotography.co.uk
Currently we only have the offerings from the partnership of Bayphoto and Smugmug unless I overlooked something. There are countless other products that my business offers such as license plates, name tags, metal cd cases, logo design and etc through other labs and personal creation. It would ROCK to be able to add my own custom products and either they complete themselves or even just being able to set it up for purchase of these items from my Smugmug and I self-fulfilling. Also being able to sell session fees and etc. Thanks!
Add a button in the shopping cart, so that when customers have added everything they want to order, they can select the "e-mail it" button, and it shoots an e-mail with their order to the Pro.
I would like to be able to add self-fulfilled items to the cart through SmugMug. This could include sitting fees, charges for CD/DVD disks of the images, DVD slideshows that I create, etc.). Thank you for the consideration!
Jim Davies commented
Afraid I moved from SM to Zenfolio who offer more features for less cost!
Melissa M Goodill commented
As of now I am forced to have two different sites. The lab I work with knows me and I get a professional discount because of this. I do not like having control over this. I love this site and could save another $300 if I did not have to pay for two sites. The biggest problem is in shipping. When your labs print for me, if it is something that I send all together, I am paying for shipping on each set of prints instead of a bulk order. The way shipping keeps going up, this is a killer in expenses.
Athena Carey commented
I am also still asking for this. I live in Switzerland, which is not an EU country and does not have a SM printing partner. So for me it's a cut in profit AND a big shipping cost AND import duties. That just doesn't work.
I have an Epson 3880 printer sitting right here in my office. I need to be able to do my own printing.
Come on guys - help a girl out! ;)
Martin Mason commented
I totally agree, I probably will also leave for another supplier because of this issue when my renewal is due.
Me too! I have the ability to do a lot of my own prints but have to sell Loxley which decreases my profit margin.
Well, it looks like this is not going to happen :(
I really wish SM would seriously consider this. I wouldn't a problem with paying a small yearly premium on my subscription.
Yes, SM now use Loxley in the UK, but there are lots of smuggers elsewhere (not US or UK) where there are no local printers available.
Plus, there's a whole range of products that people might want to offer in addition to what the printers set up on SM.
I'm now having to look elsewhere for the professional side of my photo business as the current situation has unfortunately become untenable.
Simon King commented
Great idea - I really like it BUT (this may have been mentioned - not reading the lot) surely the problem SM has is that it guarantees all orders themselves and they have no way of knowing the quality or how consistent it would be for any individual doing self fulfillment (whether they print themselves or send to favourite lab).
If things weren't up to standard, SM would be held responsible. I imagine that is the biggest hurdle
I don't have a pro account but I would like to be able to tell my friends and family that I can print stuff for them, or that they can print them themselves.
Unfortunately this is not an option (I am based in Central America with family in Europe and South-Eastern Asia).
Maria Holland commented
Well, I switched from SMUG to Zenfolio about a month ago . . . mainly because of the self-fulfillment side of it. PLUS they only charge 12% (instead of 15%) on lab
print/sent orders. Now with the price increase, glad I did!
You can try Zenfolio out for free for 2 weeks and if you do decide to go with them, here is a referral code.. The referral code EF3-26H-Q6Z can be used during sign up to save 10% off your own subscription. I love them so far and they have actually been easier to set up then SMUG was :-)
Ken Richmond commented
Yup... Increase in fees has forced me to look at alternatives. Zenfolio has been offering self-fulfilment for quite some time now. Sad that this doesn't even seem to be on the radar for SM. Renewal date is creeping up fast - time to consider another vendor.
If this isn't fixed, then come my renewal date, I'm transferring over to Zenfolio. At their $250 premium business account they have FREE self fulfillment.
As much as I love SmugMug I'm looking at moving over to the Canadian based Photo Event Plus because they provide self-fulfillment printing.
cannot understand why SmugMug are locked into US only printing.
Remember the USofA is no longer the world power it used to be, it is only a matter of time before a China based operation sets up to provide everything we users want!
I do a custom card line that I can't have done through a print house and would love to be able to fulfill orders through a smugmug cart.
for something that sits number three in most wanted feature, how is this not yet set to planned?
It would definitely be a great thing if printing oders could get arranged in other countries... like Switzerland :-)
Brian V commented
This is critical for Canadian photographers like myself who face the barrier (or perceived barrier) of having Canadian customers order from US companies and pay extra for shipping/duty. Since no Canadian lab is currently offered, self-fulfillment is the next best alternative.
Paul Pacey commented
The fact that SM users are forced to print at so few labs, and not be able to produce locally, for local clients, is by far my biggest complaint. SM says that their goal is to give photographers the tools they want/need to support their business, but clearly that only goes as long as they get to keep one hand in your pocket.
i like this forum very much
If you want Self-Fulfilment make sure you VOTE for it - the more Votes it gets the more attention it has to receive.
Nathan Choate commented
The work-arounds to make self-fulfillment happen are not very functional long term and don't appear very professional to clients who are at the higher end of the market. I love SmugMug and this isn't a deal killer, yet. But as my business grows I can see it becoming one rather quickly.
I would not mind paying a decent amount for this service on a per order basis for orders that were self fulfilled. There HAS to be some way for SmugMug to offer this and still capture a bit of revenue from self-fulfilled orders.
I am not giving up hope that they will make this happen at some point, hopefully before I have to find other options. :o)