I suggest you ...

Allow an optional proof delay on Digital Downloads

Pros would be able to set a proof delay on DD's. As it is now if a customer orders a DD they get whatever is uploaded even if it's an untouched proof. Wouldn't it be nice to approve images before they're pulled down?

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    Eric PierceyEric Piercey shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
    Marleen Van den NesteMarleen Van den Neste shared a merged idea: offer a proof delay option for the sale of digital files.  ·   · 
    Bryon NovotnyBryon Novotny shared a merged idea: have digital downloads go into a proof delay just like ordered photos so that one can have digital downloads for large galleries  ·   · 

    64 comments

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      • FreyPhotosFreyPhotos commented  ·   ·  Flag as inappropriate

        Aaron, I'm glad to hear this. Is this something we can expect soon and is "planned?" I think I speak for most of us. We don't need anything fancy. I just want to be able to replace a photo with a processed hi-res digital file and sell the hi-res original size file, just like I do with "Proof Delay." I sell an incredible amount of low-res/web-based digital downloads and this eats at me all the time the potential profits I am missing out on. I had to turn down a customer just 2 days ago, knowing he was willing to pay $55 for the original file. I would like the ability for each digital download offered, to set in "gallery settings" and apply to the entire site and save as "quick settings," the ability to either make the file immediately available for download or to have it delayed for processing. Low-Res/web-based files, for example, I would make immediately available for download, while "Hi_res" and "Original" files I would have it delayed for processing, as well as any commercial license digital download. I appreciate you responding and certainly hope this highly requested feature isn't that much farther off and is in the works. Thank you!

      • FreyPhotosFreyPhotos commented  ·   ·  Flag as inappropriate

        For photographers who shoot events and take several thousand photos at one event and add that on to several events throughout the year, the current process of having to upload all original files would never work. I upload downsized pics via the Lightroom export method to Smugmug. This enables me to get photos on the site in a very quick manner and to get them selling. The faster I get them uploaded, the more sales I will get. The problem with this method is that I can only offer 640X480 size pics. My entire selling point on the low-res/web-based digital downloads is that they get the file "as-is." In order for me to sell Hi-Res photos, the only way to accomplish this would be to have the order delayed until I process the hi-res photo. For the much higher priced on the original or hi-res photo, I feel the photographer should be able to process the pic and make it the best he/she can before letting the customer have it. It helps the photographer maintain artistic control of the file. I have had 2 inquires about this option in the last few days and I have had to tell them that this is not an option currently. I really believe this would be a huge seller for me and it pains me to see Smugmug not take action on this still. Why? Please give us this flexibility. It's a win-win situation in our wallets for both Smugmug and the photographer. Make it happen!!!

      • ChrisChris commented  ·   ·  Flag as inappropriate

        Wow... I would think this would be a simple thing for SmugMug to implement. Have they publicly said why this is not an option yet? Or have they announced anything about this being developed? I would really hate to have to switch to another service but this might end up being a deal breaker for me since I am not wanting to edit every file I upload any longer.

      • lynne.glazerlynne.glazer commented  ·   ·  Flag as inappropriate

        Can't believe it's 2014 and I'm still handling digital orders in e-mail. I will never ever allow unprocessed proofs to land in customer hands, and the suggestion to simply send them a prepped version does not mean they'll know how or remember to delete that proof off of their drives.

      • CornelCornel commented  ·   ·  Flag as inappropriate

        This is pretty much a deal breaker for me and signing up to Smugmug as my current provider sends cart orders direct to myself, so I am free to edit and send out the .jpgs when I am ready to do so. There isnt a 7day limit as with the current print proof delay either. I would like an option that I can specify an email address that overrides the buyer email address so effectively the images that they choose would be sent to me and not to the buyer, leaving me free to carry out touch ups and email out.

      • Anonymous commented  ·   ·  Flag as inappropriate

        can you note that another pro has requested a delay option? I understand it would have to have some kind of disclaimer before the sale occured, like,
        The owner of this page has specified a 24hr delay on downloads, so click through to buy, but you will receive your download link by email in 24hrs.

      • Andy TylerAndy Tyler commented  ·   ·  Flag as inappropriate

        As a newbie to SmugMug Pro, I'm really, really disappointed to see that the proof delay feature only works for prints, and not digital downloads.

        That just doesn't make sense. Digital downloads need editing from proof stage just as much as prints do! Please, please fix this.

        Thank you,
        Andy

      • RickRick commented  ·   ·  Flag as inappropriate

        Wow, just got an e-mail about new posts to this thread and can't believe it was almost 2 years ago I posted my need for this feature. After a year of no response I switched over to Zenfolio. Their UI is not as pretty but the e-commerce features are way more flexible and am able to do I want. I get the feeling they listen to their customers' needs better.

      • Brad BarlowBrad Barlow commented  ·   ·  Flag as inappropriate

        Yes please. For speed I love to load lots of barely-edited photos to get the sale and then finish the edits before delivery. For prints and for digital.

      • Alisha McgrawAlisha Mcgraw commented  ·   ·  Flag as inappropriate

        Please!!! This needs to be an option, I edit images upon order and no matter how quickly I email a client who has ordered a digital down load (which I LOVE having that option to sell) they get that pesky email with the original & either complain or worse the post my unfinished work around. It would be much simpler to have the proof delay option for the digital download than it is to let them choose favorites, send a paypal invoice because I don't want them having an unedited images, and then edit the image emailing them to them. I would love to keep Smug Mug in my ordering process for digital images. Thank youuuuu (please please pretty please make this an option)

      • DaveDave commented  ·   ·  Flag as inappropriate

        Yeah, it appears SmugMug would rather dictate our workflow than incorporate what we really want from them as a service.

      • Russell HarrisonRussell Harrison commented  ·   ·  Flag as inappropriate

        This seems like this would be trivial to implement from a technical standpoint. Delaying digital downloads should be a business decision that each photographer makes based on his needs, not one that's forced on him by an artificial limitation in the software he's using.

      • HarryHarry commented  ·   ·  Flag as inappropriate

        i suspect this will fall on deaf ears but really this should be an option as its something that will soon cause me to leave smugmug and go elsewhere even though i dont want to..

      • SherrySherry commented  ·   ·  Flag as inappropriate

        This should be a no-brainer if the photographer has proof-delay set for the gallery. Proof delay should apply to all purchases from the gallery--not just prints. Right now, if someone orders a dd from me, they get the unedited and then I feel obligated to email them an edited version later.

      • Anonymous commented  ·   ·  Flag as inappropriate

        Please give us the option to proof delay our downloads. I hate my coustomers getting an unedited version of my shots. I take too many to eadit each one, but the ones that are purchased need to be edited before they can download them.

        Thanks, Jeff

      • LesLes commented  ·   ·  Flag as inappropriate

        Jun 30, 2009???
        Yet another ancient thread without movement forward so it seems.....

        Anybody know of similar service in the UK has this as a feature..?

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