I suggest you ...

Add Canadian pro lab

- Cheaper shipping cost for Canadian clients
- Hopefully quicker delivery

955 votes
Vote
Sign in
Check!
(thinking…)
Reset
or sign in with
  • facebook
  • google
    Password icon
    I agree to the terms of service
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    Herman CheungHerman Cheung shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
    Marie GlinskiMarie Glinski shared a merged idea: Offer an alternative printing service in Canada  ·   · 
    Marjorie McDonaldMarjorie McDonald shared a merged idea: Canadian Print Lab  ·   · 
    AnonymousAnonymous shared a merged idea: Get a Canadian processing plant. Postage from the states just eliminates the prospect of using Smugmug to do the pix for our newspaper.  ·   · 
    Azra BajricAzra Bajric shared a merged idea: Please please please add a Canadian printing company to your option of printers!!!!  ·   · 
    AnonymousAnonymous shared a merged idea: Pro Lab In Vancouver Canada  ·   · 
    Sean CSean C shared a merged idea: Canadian Printing lab  ·   · 
    AnonymousAnonymous shared a merged idea: Get a Canadian processing plant. Postage from the states just eliminates the prospect of using Smugmug to do the pix for our newspaper.  ·   · 
    Vickie ThaoVickie Thao shared a merged idea: Expanding into Canada, eh?!  ·   · 
    Leroy SchulzLeroy Schulz shared a merged idea: Offer a lab based in Canada!  ·   · 
    carshopcarshop shared a merged idea: setup print lab in Canada  ·   · 

    154 comments

    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      I agree to the terms of service
      Signed in as (Sign out)
      Submitting...
      • JohnJohn commented  ·   ·  Flag as inappropriate

        Yes totally agree that a Canadian photo lab would be beneficial to use Canadians. The US shipping and exchange rate is a outrageous cost to our clients in Canada. There are so many pro photo labs here that I am sure Smugmug would not have problem partnering with. Come on Smugmug make this happen.

      • TimTim commented  ·   ·  Flag as inappropriate

        I'm currently researching a web host for my new photography business. Not having a Canadian Lab option is a deal breaker.

      • Anonymous commented  ·   ·  Flag as inappropriate

        I have been a long time customer of smugmug and love everything about it except for the void of a canadian lab. Now that my work is more recognized I am forced to pursue another provider and will be withdrawing from smugmug. This issue has been outstanding for years now and I am very disappointed in the lack of acknowledgement from the smugmug team.

      • mariomario commented  ·   ·  Flag as inappropriate

        I'm also in a quandary about printing costs. Definitely a Canadian pro lab will be instrumental in keeping me on smugmug after this year.

      • WayneWayne commented  ·   ·  Flag as inappropriate

        Technicare in Edmonton is my vote for a Canadian lab...they are one of the best in Canada

      • DougnonymousDougnonymous commented  ·   ·  Flag as inappropriate

        No Smugmug, Canadian printer option, still??? Noticed Zenfolio has now partnered with a Canadian printing company. I use Technicare Imaging Ltd. in Alberta. Has anyone at Smugmug considered contacting Technicare?

      • Miles TindalMiles Tindal commented  ·   ·  Flag as inappropriate

        Similar to what others are saying here, if you add a Canadian photo lab i'd look at upgrading - currently makes no sense to order prints from a US based lab with exchange rate and shipping.

      • Rod WilsonRod Wilson commented  ·   ·  Flag as inappropriate

        Canadian Lab, or at the very least cheaper shipping options. A $6 print costs $13 and 4 weeks shipping. I'm loosing business.

      • Anonymous commented  ·   ·  Flag as inappropriate

        I just joined. Like the rest of the Canadians are saying, my clients would never purchase from a US printer, given the exchange rate.

        Only you know whether this is worth your bother in terms of numbers, commitment, etc, but for Canadians wanting to sell prints now, it's not going to happen.

        I'm going to contact help and ask for a downgrade to Power / refund I guess, given that I can't use any of the print services.

      • Anonymous commented  ·   ·  Flag as inappropriate

        USD exchange rate is insane! Cost for us Canadians is now x1.45 !!! .. plus USA-CAN cross-boarder shipping costs.

      • Liz BarrettLiz Barrett commented  ·   ·  Flag as inappropriate

        So frustrating that only USA printing options are available -create options so we can print close to home. With the dollar the way it is, this is gouging us and many customers are turned off using SMUGMUG! Shipping costs are expensive!

      • Stu SeldonStu Seldon commented  ·   ·  Flag as inappropriate

        I will only add my voice to those already here. Having to use a US lab makes the e-commerce portion of the site useless.

        As others have said, there are may quality printing houses around major cities and I can't imagine that any of them would not have an interests in expanding there business through a partnership with Smugs.

        From what I can understand, this has been a bone of contention for some time now, and it would be interesting to know if discussions are underway, of if this is a no-go. I"m happy to wait, but if you have no plans to offer this, I will explore alternate vendors!

      • Robert WorthinghamRobert Worthingham commented  ·   ·  Flag as inappropriate

        My customers refuse to purchase on-line due to the insane shipping costs. That means I have to locally source my prints and waste time doing what for which I am paying SmugMug. I am also losing business because of this. If this does not get fixed soon I will cancel my account here and move somewhere else where I can actually carry out business. Please address this soon!

      • Michael RichardsMichael Richards commented  ·   ·  Flag as inappropriate

        I just joined pro a while ago, but didn't realise how insane the shipping would be. **** I ship camera components from the U.S. to canada for cheaper. Not happy, and when I contacted support about it, they said use their new lab.. well.. cheaper yes, but the shipping is still ridiculous. I'm now looking for a more local image host with printing.. but it looks like if I want what I want, I'll have to build my own site and handle printing manually.

      • Sean CSean C commented  ·   ·  Flag as inappropriate

        Zenfolio has now Partnered with a Canadian Lab, lets hope SmugMug will now follow or they will loose allot of Smugmug Canadian Users to them and even more new potential Canadian users, I know I will be switching if nothing changes.

      • Anonymous commented  ·   ·  Flag as inappropriate

        As someone stated in an early comment "Exchange rates on non candian labs make it unafforadble and unrealistic to order from. I will have to suspend my account services untill a canadian option is avialable. and there are candian printer who are very similiarily priced to WHCC. GTA Imaging is very comparable quality, service, and pricing.

      • JeffJeff commented  ·   ·  Flag as inappropriate

        I believe there has been enough interest shown and enough justifiable evidence on this topic over a long time to warrant a response and action from SmugMug. I have not seen any remarks from SmugMug regarding this issue. I think SmugMug should address the issue, even if it is to say that there are not enough Canadians for them to warrant this change to their company policy. As nice as the SmugMug services are, I believe that if a Canadian provider for this type of web site were to appear they would lose ALL Canadian customers. How many could that be? Is anyone interested in following this up?

      ← Previous 1 3 4 5 6 7 8

      Feedback and Knowledge Base