Add Canadian pro lab
- Cheaper shipping cost for Canadian clients
- Hopefully quicker delivery
Many organizations want to buy from Canadian suppliers. Also, as we are a government body, we must comply to offer Canadian products. We unfortunately cannot allow the shopping cart, unless a Canadian supplier is available as a printing service.
Shipping costs from the US to Canada are prohibitively high. There are several high quality pro labs in Canada, PLEASE offer this to us Canadian site owners? Be the first, in fact... you could nail a lot of the Canadian pro market by offering this. We have been frustrated for YEARS by the lack of a local print option.
On behalf of all of us in the north (canada).... would you please add a Canadian printing company to your list of options?!!! PLEASE! It's the only reason I am hesitant to go ahead and order your services (I am on the trial version right now). Thank you!
Ordering from the states, takes a long while. It would be great if smugmug collaborated with a Pro Lab from Vancouver, Bc.
I'm still in shock this is not done. If smugmug or zenfolio which ever does this first they will get the bulk of the other sites Canadians customers and not to mention allot of pro upgrades. I still refuse to buy from either until this done.
Do the Math you loose out on a ton of commission on potential sales, you risk loosing your Canadian base if Zen offers it first. Have your bean counters add up how many Canadian accounts you have and the cost if you loose them to the competition and think about the sales you will gain if they upgrade to a pro account and the potential sales on commissions if you add a Canadian lab. You will not only gain a huge strike against your main rival but you will also gain a huge client list of photographers like myself that have chosen other services and ways to sell our photos. Lowering shipping cost to Canada will not solve the problem, my customers don't want border delays or Custom's to deal with.
ADD a Lab and they Will come!!!
Please expand into Canada as well. It costs an arm and a leg for international orders from the United States into Canada (duty free that is). A good photo lab here? Alfa Lab in Mississauga is awesome! Please Please Please. Thank you!
I've had so many Canadian clients asking for this for a few reasons: eco footprint, costs, shipping times.
Yes totally agree that a Canadian photo lab would be beneficial to use Canadians. The US shipping and exchange rate is a outrageous cost to our clients in Canada. There are so many pro photo labs here that I am sure Smugmug would not have problem partnering with. Come on Smugmug make this happen.
USA shipping and customs cost a big deterent for Canadian Clients.
I'm currently researching a web host for my new photography business. Not having a Canadian Lab option is a deal breaker.
I have been a long time customer of smugmug and love everything about it except for the void of a canadian lab. Now that my work is more recognized I am forced to pursue another provider and will be withdrawing from smugmug. This issue has been outstanding for years now and I am very disappointed in the lack of acknowledgement from the smugmug team.
I'm also in a quandary about printing costs. Definitely a Canadian pro lab will be instrumental in keeping me on smugmug after this year.
Technicare in Edmonton is my vote for a Canadian lab...they are one of the best in Canada
No Smugmug, Canadian printer option, still??? Noticed Zenfolio has now partnered with a Canadian printing company. I use Technicare Imaging Ltd. in Alberta. Has anyone at Smugmug considered contacting Technicare?
Miles Tindal commented
Similar to what others are saying here, if you add a Canadian photo lab i'd look at upgrading - currently makes no sense to order prints from a US based lab with exchange rate and shipping.
Rod Wilson commented
Canadian Lab, or at the very least cheaper shipping options. A $6 print costs $13 and 4 weeks shipping. I'm loosing business.
I just joined. Like the rest of the Canadians are saying, my clients would never purchase from a US printer, given the exchange rate.
Only you know whether this is worth your bother in terms of numbers, commitment, etc, but for Canadians wanting to sell prints now, it's not going to happen.
I'm going to contact help and ask for a downgrade to Power / refund I guess, given that I can't use any of the print services.
USD exchange rate is insane! Cost for us Canadians is now x1.45 !!! .. plus USA-CAN cross-boarder shipping costs.
Liz Barrett commented
So frustrating that only USA printing options are available -create options so we can print close to home. With the dollar the way it is, this is gouging us and many customers are turned off using SMUGMUG! Shipping costs are expensive!
Rob Holland commented
Not have a Canadian lab available makes the pro accounts not worth the cost.
Stu Seldon commented
I will only add my voice to those already here. Having to use a US lab makes the e-commerce portion of the site useless.
As others have said, there are may quality printing houses around major cities and I can't imagine that any of them would not have an interests in expanding there business through a partnership with Smugs.
From what I can understand, this has been a bone of contention for some time now, and it would be interesting to know if discussions are underway, of if this is a no-go. I"m happy to wait, but if you have no plans to offer this, I will explore alternate vendors!
Robert Worthingham commented
My customers refuse to purchase on-line due to the insane shipping costs. That means I have to locally source my prints and waste time doing what for which I am paying SmugMug. I am also losing business because of this. If this does not get fixed soon I will cancel my account here and move somewhere else where I can actually carry out business. Please address this soon!
Michael Richards commented
I just joined pro a while ago, but didn't realise how insane the shipping would be. **** I ship camera components from the U.S. to canada for cheaper. Not happy, and when I contacted support about it, they said use their new lab.. well.. cheaper yes, but the shipping is still ridiculous. I'm now looking for a more local image host with printing.. but it looks like if I want what I want, I'll have to build my own site and handle printing manually.
Sean C commented
Zenfolio has now Partnered with a Canadian Lab, lets hope SmugMug will now follow or they will loose allot of Smugmug Canadian Users to them and even more new potential Canadian users, I know I will be switching if nothing changes.
As someone stated in an early comment "Exchange rates on non candian labs make it unafforadble and unrealistic to order from. I will have to suspend my account services untill a canadian option is avialable. and there are candian printer who are very similiarily priced to WHCC. GTA Imaging is very comparable quality, service, and pricing.
I believe there has been enough interest shown and enough justifiable evidence on this topic over a long time to warrant a response and action from SmugMug. I have not seen any remarks from SmugMug regarding this issue. I think SmugMug should address the issue, even if it is to say that there are not enough Canadians for them to warrant this change to their company policy. As nice as the SmugMug services are, I believe that if a Canadian provider for this type of web site were to appear they would lose ALL Canadian customers. How many could that be? Is anyone interested in following this up?