Add Canadian pro lab
- Cheaper shipping cost for Canadian clients
- Hopefully quicker delivery
On behalf of all of us in the north (canada).... would you please add a Canadian printing company to your list of options?!!! PLEASE! It's the only reason I am hesitant to go ahead and order your services (I am on the trial version right now). Thank you!
Ordering from the states, takes a long while. It would be great if smugmug collaborated with a Pro Lab from Vancouver, Bc.
I'm still in shock this is not done. If smugmug or zenfolio which ever does this first they will get the bulk of the other sites Canadians customers and not to mention allot of pro upgrades. I still refuse to buy from either until this done.
Do the Math you loose out on a ton of commission on potential sales, you risk loosing your Canadian base if Zen offers it first. Have your bean counters add up how many Canadian accounts you have and the cost if you loose them to the competition and think about the sales you will gain if they upgrade to a pro account and the potential sales on commissions if you add a Canadian lab. You will not only gain a huge strike against your main rival but you will also gain a huge client list of photographers like myself that have chosen other services and ways to sell our photos. Lowering shipping cost to Canada will not solve the problem, my customers don't want border delays or Custom's to deal with.
ADD a Lab and they Will come!!!
Please expand into Canada as well. It costs an arm and a leg for international orders from the United States into Canada (duty free that is). A good photo lab here? Alfa Lab in Mississauga is awesome! Please Please Please. Thank you!
I've had so many Canadian clients asking for this for a few reasons: eco footprint, costs, shipping times.
Yes Please - a Canadian Lab would be very beneficial - all angles.
Bromley Chamberlain commented
I am a Canadian photographer and I feel that SmugMug not having a Canadian photo lab is hurting the amount of photos I am selling.
Brenda Tate commented
I agree! I'm in Nova Scotia and have many potential clients in my own country. I'm on SmugMug as a trial, month to month, and came here to do a project. If it isn't Canadian-friendly, once the project sales have waned I'll head elsewhere.
Tanya De Leeuw commented
Please please please add a Canadian lab - how about ABC Photo in Vancouver, BC? Thanks!
Please hurry!!!!!!!!!!!! we need a Canadian lab. Besides price, Canadians are reluctant to order from the USA because of shipping and duties . Just do it!! Thanks!
The problem is when you sell anything 8 x 10 or over. I had someone buy 1 8 x 10 that I only charged $10.00 at the time - they then had to pay $10.00 for shipping (which I think is fine and understandable) but they then also had to pay $10.00 for Duty.
So a $10.00 print became a $30.00 print.
But the real problem is the optics - someone buying product from a Canadian photographer does not expect to have to pay DUTY.
They don't understand why the product has to come from the US.
I have had gigs where I limited what the customer can buy to 5 x 7 or smaller to avoid the duty charge or what I do now which is only sell digital downloads.
But the point here is that there is more money to be made for everyone if we have a Canadian Lab or an even simpler answer is to have SELF FULFILLMENT.
Now for those Canadians who like the US lab by all mean continue to use it - that is your choice. But that's exactly what I want to a choice. Right now I don't have a choice other that to not OFFEND my customers by only selling digital downloads.
Shipping costs or delivery times aren't the main issue - people understand that part - it's the extra cost of a duty - when you are buy something from someone that lives 2 blocks away but the product has to come from another country it doesn't easily compute.
Well I've been selling prints for over 4 years via Smugmug's U.S. labs to Canadian customers, the majority of whom are unilingual French speakers and I've never had a complaint. Everyone is happy with the quality, the price (I charge a fair price) and a little survey tells me they get their prints in 10 days, sometimes 7. The prints go straight through without customs and no one to date has been dinged for Canadian sales taxes.
I'd be curious as to how much more expensive a Canadian lab is going to be and then add 13% to 15% for taxes. Not to mention that I'll bet you the shipping fees will be identical to those currently charged by the U.S. labs.
In order to make this happen we need to show them how important this is to us and VOTE !
I just trialed Smug Mug and would love to commit but not having access to a Canadian photo lab is definitely a deterrent. Please consider adding a Canadian lab.
I have been a SmugMug client for a few years now and with the recent increase in monthly fees, i'm feeling forced to go to another provider. I have had clients contact me mentioning that the cost of shipping is too much so they cannot place an order through the SmugMug system. I've been able to get them to provide an image number, then get them printed and send them myself. This is becoming an inconvenient process and i feel that i am losing potential orders. SmugMug, we do LOVE you, but please...assign a Canadian lab ok? I'll buy you a Timmies coffee :-)
I hate to sound so resentful, but seems like a typical American Company.. not caring about their Northern neighbours at all. How long have we been asking for this?
Not sure why there is an issue adding a Canadian lab...would be GREAT for us Canuks who love Smug Mug!
Manfred Kraus commented
We are a lab in Vancouver Canada and would like to suggest to SmugMug to ad our printing facility for Canadian customers
Tanya De Leeuw commented
Yes, please, a lab in Canada! Currently we're waiting a month for delivery, with shipping that costs more than the prints ... so much could be improved for us! Thank you!
The number of votes really doesn't matter - there are plenty of other requests that have been approved or begun or implemented with far less votes.
I really think that SMUGMUG has not intention of having a CANADIAN PRINT LAB - probably made a deal with the American labs to limit competition. So we Canadians are left with not being able to take full advantage of the site.
ZENOFOLIO is looking better and better all the time - although they don't have a Canadian Print lap they do have self fulfillment option that is a very nice compromise.
You know I can take it if SMUGMUG has made a business decision to now have a CANADIAN lab - I just wish they would say it. Stop stringing us along.
Dave Edmun commented
I would luv to have this option the main reason I left years ago, I would sign back up today if they get a Canadian lab
SmugMug and other providers such as collages.net are missing out on a huge professional market here in Canada. Maybe not offer all the press printing products but the basic lab stuff like prints, mounting, canvas, etc.
I hope something will happen soon cause it's sad that we are missing out on dealing with big companies like this for our online selling
I do have a SmugMug account, which I love. However, I too have been hoping for a more affordable printing option for Canadians. Thus far, I have not put in a printing order for any of my photos. Recently, I was thinking that I should print some photos, but I feel "stuck" when it comes to SmugMug. I just won't put in an order. I would really love an affordable printing option!
I just got an email back from Smug Mug when I told them I wouldn't purchase Smug Mug Pro because they don't link with a Canadian lab. They said to cast my vote here! So they are paying attention to this. Spread the word! Let's get Canadian photographers to vote here. Vote at the top left corner where it says "Vote". I can't believe there have only been 497 votes since 2009! Come on Canada!! Let's get Smug Mug to link with a Canadian pro lab!