I suggest you ...

Add Canadian pro lab

- Cheaper shipping cost for Canadian clients
- Hopefully quicker delivery

782 votes
Vote
Sign in
Check!
(thinking…)
Reset
or sign in with
  • facebook
  • google
    Password icon
    I agree to the terms of service
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    Herman CheungHerman Cheung shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
    Marjorie McDonaldMarjorie McDonald shared a merged idea: Canadian Print Lab  ·   · 
    AnonymousAnonymous shared a merged idea: Get a Canadian processing plant. Postage from the states just eliminates the prospect of using Smugmug to do the pix for our newspaper.  ·   · 
    Azra BajricAzra Bajric shared a merged idea: Please please please add a Canadian printing company to your option of printers!!!!  ·   · 
    AnonymousAnonymous shared a merged idea: Pro Lab In Vancouver Canada  ·   · 
    Sean CSean C shared a merged idea: Canadian Printing lab  ·   · 
    AnonymousAnonymous shared a merged idea: Get a Canadian processing plant. Postage from the states just eliminates the prospect of using Smugmug to do the pix for our newspaper.  ·   · 
    Vickie ThaoVickie Thao shared a merged idea: Expanding into Canada, eh?!  ·   · 
    Leroy SchulzLeroy Schulz shared a merged idea: Offer a lab based in Canada!  ·   · 
    carshopcarshop shared a merged idea: setup print lab in Canada  ·   · 

    118 comments

    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      I agree to the terms of service
      Signed in as (Sign out)
      Submitting...
      • Jeff VoganJeff Vogan commented  ·   ·  Flag as inappropriate

        I have heard numerous times that the shipping costs are too expensive and are the reason people do not order prints from my site. Afraid I may have to migrate away from smugmug to another like Canadian-based 500px. Please add a Canadian lab

      • Anonymous commented  ·   ·  Flag as inappropriate

        This will be my last year with SmugMug Pro. No Canadian Lab means that if my customers only wish to buy a few photos, their shipping charges could cost more than their order.
        Really, how hard would it be SmugMug? Your silence on this issue is deafening.

      • LeoneLeone commented  ·   ·  Flag as inappropriate

        I'm waiting and waiting and waiting as well for a Canadian lab - am not promoting my site like I should for this very reason - too expensive and takes WAY too long to have my customers order from my SmugMug site.

      • Anonymous commented  ·   ·  Flag as inappropriate

        Just moved from US to Canada.....I echo the requests below....please add a Canadian Lab!!

      • Anonymous commented  ·   ·  Flag as inappropriate

        I am supper bumbed that I can't use Smugmug for this reason. Any CA photographers have any alternate suggestions for comparible competition??

      • Anonymous commented  ·   ·  Flag as inappropriate

        can someone at Smug Mug get this done.... only asking for last 5 years... ridiculous.

      • TomTom commented  ·   ·  Flag as inappropriate

        Loss of sales due to no Canadian Lab, I guess its time to make the switch. I have customers email me regarding shipping costs and length of time for delivery. People are getting scared off by no Canadian lab.

      • Anonymous commented  ·   ·  Flag as inappropriate

        Hard to believe there are still no Canadian labs. I'm in the process of picking an e-commerce service and this could very well be a deal breaker.

      • Dan MoutalDan Moutal commented  ·   ·  Flag as inappropriate

        I'll addf my name to this list. A Canadian pro lab (witch cheap shipping) would be great

      • LisaLisa commented  ·   ·  Flag as inappropriate

        I have been comparing sites and I think this is a deal breaker for me. I will not be joining SmugMug.

      • Anonymous commented  ·   ·  Flag as inappropriate

        just removed shopping cart from my smugmug site..... waaaaaaay to expensive shipping... canadian lab please.... for now it just for display

      • Caro Caro commented  ·   ·  Flag as inappropriate

        Yes Please - a Canadian Lab would be very beneficial - all angles.

      • Bromley ChamberlainBromley Chamberlain commented  ·   ·  Flag as inappropriate

        I am a Canadian photographer and I feel that SmugMug not having a Canadian photo lab is hurting the amount of photos I am selling.

      • Brenda TateBrenda Tate commented  ·   ·  Flag as inappropriate

        I agree! I'm in Nova Scotia and have many potential clients in my own country. I'm on SmugMug as a trial, month to month, and came here to do a project. If it isn't Canadian-friendly, once the project sales have waned I'll head elsewhere.

      • DebDeb commented  ·   ·  Flag as inappropriate

        Please hurry!!!!!!!!!!!! we need a Canadian lab. Besides price, Canadians are reluctant to order from the USA because of shipping and duties . Just do it!! Thanks!

      • baroobaroo commented  ·   ·  Flag as inappropriate

        The problem is when you sell anything 8 x 10 or over. I had someone buy 1 8 x 10 that I only charged $10.00 at the time - they then had to pay $10.00 for shipping (which I think is fine and understandable) but they then also had to pay $10.00 for Duty.

        So a $10.00 print became a $30.00 print.

        But the real problem is the optics - someone buying product from a Canadian photographer does not expect to have to pay DUTY.

        They don't understand why the product has to come from the US.

        I have had gigs where I limited what the customer can buy to 5 x 7 or smaller to avoid the duty charge or what I do now which is only sell digital downloads.

        But the point here is that there is more money to be made for everyone if we have a Canadian Lab or an even simpler answer is to have SELF FULFILLMENT.

        Now for those Canadians who like the US lab by all mean continue to use it - that is your choice. But that's exactly what I want to a choice. Right now I don't have a choice other that to not OFFEND my customers by only selling digital downloads.

        Shipping costs or delivery times aren't the main issue - people understand that part - it's the extra cost of a duty - when you are buy something from someone that lives 2 blocks away but the product has to come from another country it doesn't easily compute.

      ← Previous 1 3 4 5 6

      Feedback and Knowledge Base