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Add Canadian pro lab

- Cheaper shipping cost for Canadian clients
- Hopefully quicker delivery

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    Herman CheungHerman Cheung shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
    Marie GlinskiMarie Glinski shared a merged idea: Offer an alternative printing service in Canada  ·   · 
    Marjorie McDonaldMarjorie McDonald shared a merged idea: Canadian Print Lab  ·   · 
    AnonymousAnonymous shared a merged idea: Get a Canadian processing plant. Postage from the states just eliminates the prospect of using Smugmug to do the pix for our newspaper.  ·   · 
    Azra BajricAzra Bajric shared a merged idea: Please please please add a Canadian printing company to your option of printers!!!!  ·   · 
    AnonymousAnonymous shared a merged idea: Pro Lab In Vancouver Canada  ·   · 
    Sean CSean C shared a merged idea: Canadian Printing lab  ·   · 
    AnonymousAnonymous shared a merged idea: Get a Canadian processing plant. Postage from the states just eliminates the prospect of using Smugmug to do the pix for our newspaper.  ·   · 
    Vickie ThaoVickie Thao shared a merged idea: Expanding into Canada, eh?!  ·   · 
    Leroy SchulzLeroy Schulz shared a merged idea: Offer a lab based in Canada!  ·   · 
    carshopcarshop shared a merged idea: setup print lab in Canada  ·   · 

    144 comments

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      • Anonymous commented  ·   ·  Flag as inappropriate

        USD exchange rate is insane! Cost for us Canadians is now x1.45 !!! .. plus USA-CAN cross-boarder shipping costs.

      • Liz BarrettLiz Barrett commented  ·   ·  Flag as inappropriate

        So frustrating that only USA printing options are available -create options so we can print close to home. With the dollar the way it is, this is gouging us and many customers are turned off using SMUGMUG! Shipping costs are expensive!

      • Stu SeldonStu Seldon commented  ·   ·  Flag as inappropriate

        I will only add my voice to those already here. Having to use a US lab makes the e-commerce portion of the site useless.

        As others have said, there are may quality printing houses around major cities and I can't imagine that any of them would not have an interests in expanding there business through a partnership with Smugs.

        From what I can understand, this has been a bone of contention for some time now, and it would be interesting to know if discussions are underway, of if this is a no-go. I"m happy to wait, but if you have no plans to offer this, I will explore alternate vendors!

      • Robert WorthinghamRobert Worthingham commented  ·   ·  Flag as inappropriate

        My customers refuse to purchase on-line due to the insane shipping costs. That means I have to locally source my prints and waste time doing what for which I am paying SmugMug. I am also losing business because of this. If this does not get fixed soon I will cancel my account here and move somewhere else where I can actually carry out business. Please address this soon!

      • Michael RichardsMichael Richards commented  ·   ·  Flag as inappropriate

        I just joined pro a while ago, but didn't realise how insane the shipping would be. **** I ship camera components from the U.S. to canada for cheaper. Not happy, and when I contacted support about it, they said use their new lab.. well.. cheaper yes, but the shipping is still ridiculous. I'm now looking for a more local image host with printing.. but it looks like if I want what I want, I'll have to build my own site and handle printing manually.

      • Sean CSean C commented  ·   ·  Flag as inappropriate

        Zenfolio has now Partnered with a Canadian Lab, lets hope SmugMug will now follow or they will loose allot of Smugmug Canadian Users to them and even more new potential Canadian users, I know I will be switching if nothing changes.

      • Anonymous commented  ·   ·  Flag as inappropriate

        As someone stated in an early comment "Exchange rates on non candian labs make it unafforadble and unrealistic to order from. I will have to suspend my account services untill a canadian option is avialable. and there are candian printer who are very similiarily priced to WHCC. GTA Imaging is very comparable quality, service, and pricing.

      • JeffJeff commented  ·   ·  Flag as inappropriate

        I believe there has been enough interest shown and enough justifiable evidence on this topic over a long time to warrant a response and action from SmugMug. I have not seen any remarks from SmugMug regarding this issue. I think SmugMug should address the issue, even if it is to say that there are not enough Canadians for them to warrant this change to their company policy. As nice as the SmugMug services are, I believe that if a Canadian provider for this type of web site were to appear they would lose ALL Canadian customers. How many could that be? Is anyone interested in following this up?

      • Anonymous commented  ·   ·  Flag as inappropriate

        Exchange rates on non candian labs make it unafforadble and unrealistic to order from. I will have to suspend my account services untill a canadian option is avialable. As of today if I order $100.00 us it will cost me $132.57 . and there are candian printer who are very similiarily priced to WHCC. GTA Imaging is very comparable quality, service, and pricing.

      • Don PetersonDon Peterson commented  ·   ·  Flag as inappropriate

        Exchange and shipping rates from US labs makes our prints unaffordable! As others have said there are a number of good labs here in Canada - why not add one?

      • MichaelMichael commented  ·   ·  Flag as inappropriate

        Frost Imaging (http://frostdi.com/) has one of the largest printers around north of Toronto. They do it all.
        Also Fotobox.ca has great prints; and do everything from paper to acrylic.
        Please add a canadian lab. I may have to downgrade my account as most clients will not pay for the crazy shipping fees.

      • Anonymous commented  ·   ·  Flag as inappropriate

        Are there any plans to add in a Canadian photo lab soon? I know a ton of people online are always asking for it.

        I live in Toronto, Canada and there is a great lab I use called GTA Imaging (I have zero affiliation with it) that offers the same (if not better) quality and number of items as WHCC or Bay Photo and would love to see them added in as an option to reduce shipping or allow for local lab pickup.

        http://www.gtaimaging.com

      • DougnonymousDougnonymous commented  ·   ·  Flag as inappropriate

        Getting weary of the lack of Canadian print support. Technicare in Calgary is my go to printer. They print, they ship, they can do it all. With the exchange rate sucking and silly shipping and brokerage fees why would anyone sell through SM. I have a Canadian based 500PX account and may just migrate all my energy to it. http://www.technicare.com/

      • Brandi MeyerBrandi Meyer commented  ·   ·  Flag as inappropriate

        This is my HUGE complaint here - between the INSANE US shipping costs and the fact it can take over a MONTH to have prints delivered is making my clients not order via my website. Costing me money, not making me money this way.

        One of the big reasons I chose SmugMug as my host was to allow the website to handle print orders so I didn't need to do those manually, but it's not working out that way at all. Clients are REFUSING to order images via the website due to higher costs than other Canadian printers and the insanely long wait times for delivery. Bad bad bad.

        Please find a Canadian printer or a very good reason why this has not been done by now or I will be closing my SmugMug account and will be sure to make certain all other Canadian photography businesses also understand there is this issue.

      • BlakeBlake commented  ·   ·  Flag as inappropriate

        I find this is one of the biggest complaints still. I found that the pricing I get from Bay photo can be more expensive than printing local. One Canada wide printer is Posterjack.ca, and they do metal too! Bay Photo is fast though, so I haven't had the timing issue at all. Just the over all shipping and printing costs are higher than expected when compared to Canadian printers.

        So again smugmug heroes, check out some of the ones mentioned and add posterjack.ca to the list!

      • Gord HarrisGord Harris commented  ·   ·  Flag as inappropriate

        My very first customer from Smug Mug cancelled the order yesterday because of the US shipping costs , and my very first test prints just got here today April 8th from March 20th order.... That is way too slow. Please add the Canadian Lab ASAP. How hard can it be???????

      • SteveSteve commented  ·   ·  Flag as inappropriate

        yes.. a Canadian lab or I will cancel! I guess I should have checked that out before I subscribed.. have only been using the site for sharing, but just started setting up my account for e-commerce and find out anyone who buys from me has to order from the US. Why would SmugMug actively market to Canadians without a Canadian lab source?

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