Add Canadian pro lab
- Cheaper shipping cost for Canadian clients
- Hopefully quicker delivery
Many organizations want to buy from Canadian suppliers. Also, as we are a government body, we must comply to offer Canadian products. We unfortunately cannot allow the shopping cart, unless a Canadian supplier is available as a printing service.
Shipping costs from the US to Canada are prohibitively high. There are several high quality pro labs in Canada, PLEASE offer this to us Canadian site owners? Be the first, in fact... you could nail a lot of the Canadian pro market by offering this. We have been frustrated for YEARS by the lack of a local print option.
On behalf of all of us in the north (canada).... would you please add a Canadian printing company to your list of options?!!! PLEASE! It's the only reason I am hesitant to go ahead and order your services (I am on the trial version right now). Thank you!
Ordering from the states, takes a long while. It would be great if smugmug collaborated with a Pro Lab from Vancouver, Bc.
I'm still in shock this is not done. If smugmug or zenfolio which ever does this first they will get the bulk of the other sites Canadians customers and not to mention allot of pro upgrades. I still refuse to buy from either until this done.
Do the Math you loose out on a ton of commission on potential sales, you risk loosing your Canadian base if Zen offers it first. Have your bean counters add up how many Canadian accounts you have and the cost if you loose them to the competition and think about the sales you will gain if they upgrade to a pro account and the potential sales on commissions if you add a Canadian lab. You will not only gain a huge strike against your main rival but you will also gain a huge client list of photographers like myself that have chosen other services and ways to sell our photos. Lowering shipping cost to Canada will not solve the problem, my customers don't want border delays or Custom's to deal with.
ADD a Lab and they Will come!!!
Please expand into Canada as well. It costs an arm and a leg for international orders from the United States into Canada (duty free that is). A good photo lab here? Alfa Lab in Mississauga is awesome! Please Please Please. Thank you!
I've had so many Canadian clients asking for this for a few reasons: eco footprint, costs, shipping times.
Brandi Meyer commented
This is my HUGE complaint here - between the INSANE US shipping costs and the fact it can take over a MONTH to have prints delivered is making my clients not order via my website. Costing me money, not making me money this way.
One of the big reasons I chose SmugMug as my host was to allow the website to handle print orders so I didn't need to do those manually, but it's not working out that way at all. Clients are REFUSING to order images via the website due to higher costs than other Canadian printers and the insanely long wait times for delivery. Bad bad bad.
Please find a Canadian printer or a very good reason why this has not been done by now or I will be closing my SmugMug account and will be sure to make certain all other Canadian photography businesses also understand there is this issue.
I find this is one of the biggest complaints still. I found that the pricing I get from Bay photo can be more expensive than printing local. One Canada wide printer is Posterjack.ca, and they do metal too! Bay Photo is fast though, so I haven't had the timing issue at all. Just the over all shipping and printing costs are higher than expected when compared to Canadian printers.
So again smugmug heroes, check out some of the ones mentioned and add posterjack.ca to the list!
Gord Harris commented
My very first customer from Smug Mug cancelled the order yesterday because of the US shipping costs , and my very first test prints just got here today April 8th from March 20th order.... That is way too slow. Please add the Canadian Lab ASAP. How hard can it be???????
yes.. a Canadian lab or I will cancel! I guess I should have checked that out before I subscribed.. have only been using the site for sharing, but just started setting up my account for e-commerce and find out anyone who buys from me has to order from the US. Why would SmugMug actively market to Canadians without a Canadian lab source?
would be very interested in hearing the answer to what the problem is with adding a Canadian print lab. Have closed my SmugMug account for this very reason.
Can you share with us Canadians just what the problem is with adding a canadian print lab?
David Liles commented
I am trying to raise funds for my ALS illness, telling people to purchase 1 8x10 from my SmugMug site, but the shipping is killing it please get a better rate Fed x or UPS
I read this forum a couple of years ago and can't believe there still isn't a Canadian lab option! So many US photography suppliers now have Canadian service options. Can't believe Smug Mug hasn't done this yet. The exchange rate and cross border shipping charges do not make their current lab choices a viable option for Canadian customers. You're missing out on a lot of Canadian business Smug Mug!!
Still no Canadian lab, whats going on????????
Was considering coming back to smugmug and I am highly disappointed to see that there is STILL no Canadian Labs to choose from.
Jeff Vogan commented
I have heard numerous times that the shipping costs are too expensive and are the reason people do not order prints from my site. Afraid I may have to migrate away from smugmug to another like Canadian-based 500px. Please add a Canadian lab
This will be my last year with SmugMug Pro. No Canadian Lab means that if my customers only wish to buy a few photos, their shipping charges could cost more than their order.
Really, how hard would it be SmugMug? Your silence on this issue is deafening.
I'm waiting and waiting and waiting as well for a Canadian lab - am not promoting my site like I should for this very reason - too expensive and takes WAY too long to have my customers order from my SmugMug site.
Just moved from US to Canada.....I echo the requests below....please add a Canadian Lab!!
Darren Francis commented
Smug Mug, please add a Canadian Lab!! Like TODAY maybe???????
I am supper bumbed that I can't use Smugmug for this reason. Any CA photographers have any alternate suggestions for comparible competition??
can someone at Smug Mug get this done.... only asking for last 5 years... ridiculous.
Loss of sales due to no Canadian Lab, I guess its time to make the switch. I have customers email me regarding shipping costs and length of time for delivery. People are getting scared off by no Canadian lab.
Hard to believe there are still no Canadian labs. I'm in the process of picking an e-commerce service and this could very well be a deal breaker.
viktor davare commented
we need canadian photolap for speedy and cost effective pricing