Add Canadian pro lab
- Cheaper shipping cost for Canadian clients
- Hopefully quicker delivery
Shipping costs from the US to Canada are prohibitively high. There are several high quality pro labs in Canada, PLEASE offer this to us Canadian site owners? Be the first, in fact... you could nail a lot of the Canadian pro market by offering this. We have been frustrated for YEARS by the lack of a local print option.
On behalf of all of us in the north (canada).... would you please add a Canadian printing company to your list of options?!!! PLEASE! It's the only reason I am hesitant to go ahead and order your services (I am on the trial version right now). Thank you!
Ordering from the states, takes a long while. It would be great if smugmug collaborated with a Pro Lab from Vancouver, Bc.
I'm still in shock this is not done. If smugmug or zenfolio which ever does this first they will get the bulk of the other sites Canadians customers and not to mention allot of pro upgrades. I still refuse to buy from either until this done.
Do the Math you loose out on a ton of commission on potential sales, you risk loosing your Canadian base if Zen offers it first. Have your bean counters add up how many Canadian accounts you have and the cost if you loose them to the competition and think about the sales you will gain if they upgrade to a pro account and the potential sales on commissions if you add a Canadian lab. You will not only gain a huge strike against your main rival but you will also gain a huge client list of photographers like myself that have chosen other services and ways to sell our photos. Lowering shipping cost to Canada will not solve the problem, my customers don't want border delays or Custom's to deal with.
ADD a Lab and they Will come!!!
Please expand into Canada as well. It costs an arm and a leg for international orders from the United States into Canada (duty free that is). A good photo lab here? Alfa Lab in Mississauga is awesome! Please Please Please. Thank you!
I've had so many Canadian clients asking for this for a few reasons: eco footprint, costs, shipping times.
Jeff Vogan commented
I have heard numerous times that the shipping costs are too expensive and are the reason people do not order prints from my site. Afraid I may have to migrate away from smugmug to another like Canadian-based 500px. Please add a Canadian lab
This will be my last year with SmugMug Pro. No Canadian Lab means that if my customers only wish to buy a few photos, their shipping charges could cost more than their order.
Really, how hard would it be SmugMug? Your silence on this issue is deafening.
I'm waiting and waiting and waiting as well for a Canadian lab - am not promoting my site like I should for this very reason - too expensive and takes WAY too long to have my customers order from my SmugMug site.
Just moved from US to Canada.....I echo the requests below....please add a Canadian Lab!!
Darren Francis commented
Smug Mug, please add a Canadian Lab!! Like TODAY maybe???????
I am supper bumbed that I can't use Smugmug for this reason. Any CA photographers have any alternate suggestions for comparible competition??
can someone at Smug Mug get this done.... only asking for last 5 years... ridiculous.
Loss of sales due to no Canadian Lab, I guess its time to make the switch. I have customers email me regarding shipping costs and length of time for delivery. People are getting scared off by no Canadian lab.
Hard to believe there are still no Canadian labs. I'm in the process of picking an e-commerce service and this could very well be a deal breaker.
viktor davare commented
we need canadian photolap for speedy and cost effective pricing
Canadian lab please - shipping costs and duty defeat sales!
Dan Moutal commented
I'll addf my name to this list. A Canadian pro lab (witch cheap shipping) would be great
I have been comparing sites and I think this is a deal breaker for me. I will not be joining SmugMug.
just removed shopping cart from my smugmug site..... waaaaaaay to expensive shipping... canadian lab please.... for now it just for display
Yes Please - a Canadian Lab would be very beneficial - all angles.
Bromley Chamberlain commented
I am a Canadian photographer and I feel that SmugMug not having a Canadian photo lab is hurting the amount of photos I am selling.
Brenda Tate commented
I agree! I'm in Nova Scotia and have many potential clients in my own country. I'm on SmugMug as a trial, month to month, and came here to do a project. If it isn't Canadian-friendly, once the project sales have waned I'll head elsewhere.
Tanya De Leeuw commented
Please please please add a Canadian lab - how about ABC Photo in Vancouver, BC? Thanks!
Please hurry!!!!!!!!!!!! we need a Canadian lab. Besides price, Canadians are reluctant to order from the USA because of shipping and duties . Just do it!! Thanks!
The problem is when you sell anything 8 x 10 or over. I had someone buy 1 8 x 10 that I only charged $10.00 at the time - they then had to pay $10.00 for shipping (which I think is fine and understandable) but they then also had to pay $10.00 for Duty.
So a $10.00 print became a $30.00 print.
But the real problem is the optics - someone buying product from a Canadian photographer does not expect to have to pay DUTY.
They don't understand why the product has to come from the US.
I have had gigs where I limited what the customer can buy to 5 x 7 or smaller to avoid the duty charge or what I do now which is only sell digital downloads.
But the point here is that there is more money to be made for everyone if we have a Canadian Lab or an even simpler answer is to have SELF FULFILLMENT.
Now for those Canadians who like the US lab by all mean continue to use it - that is your choice. But that's exactly what I want to a choice. Right now I don't have a choice other that to not OFFEND my customers by only selling digital downloads.
Shipping costs or delivery times aren't the main issue - people understand that part - it's the extra cost of a duty - when you are buy something from someone that lives 2 blocks away but the product has to come from another country it doesn't easily compute.