I suggest you ...

Partner with a European/UK lab to provide timely and cost effective print services in Europe.

Whenever I have been selling prints, customers have pulled away from the option of using the SmugMug system, due to the inconvenience (perceived) and extra cost (significant) of the order being fulfilled on the other side of the Atlantic. I always end up having to use another service to provide prints, which adds unnecessary work I'd rather not be having to do, having paid for the Pro subscription in the first place.

One way around this could be for SmugMug to partner with a European lab, so prints were charged and shipped from within Europe, reducing the shipping costs, shipping time, and unease/inconvenience regarding international transactions. It's the perception of customers regarding the US fulfilment of orders that is key, and all of mine have responded in a negative way (cost, time, etc), to the extent that I had to remove the purchasing options from my galleries to avoid confusion - they now just contact me for for prints. Very inconvenient for all involved.

So, to sum up, are there any plans for SmugMug to link with a UK or European lab, so that I/we can take full advantages of the facilities in our Pro subscriptions?



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      • Barry Elison commented  ·   ·  Flag as inappropriate

        As professional photographer I recommend you to use https://zor.com/en/ to print your photos. The quality is very good and the prices are really low. For example a 20x30 cm aluminium print costs only 3.99 EUR and they are shipping in UK too.

      • Gjermund Dammen commented  ·   ·  Flag as inappropriate

        I use Lundeby www.fotolundeby.no when I order my prints for my customers, I am very satisfied with their customer service and the quality they deliver. But it would be nice to use Smugmug, which would have been a very good system if it also could work for photographers that dont live in USA or England. I know that the print labs that smugmug uses, also deliver to other countries. But no one of my customers would order anything when the sizes are in inches and prices are in US dollars. Unfortunately the print lab I use in Norway dont have a system where my customers can order their prints themselves, and get it delivered to their own mailbox. I just wondering if smugmug have any plans, at all, to ofer other print labs around the world?

      • Valentina De Gaspari commented  ·   ·  Flag as inappropriate

        It would be great to have a printer who's local, who speaks in cm not in inch and has a french after sale service. Just for this reason I might quit Smugmug service .... :(

      • Anonymous commented  ·   ·  Flag as inappropriate

        German language for the online-selling tools as well as an Germany or Austrian based Pro Lab (like whitewall, saal-digital or Color Drack). A lot of Clients in the german-speaking part of Europe are not experienced enough in english and will not pay the expensive shipping-costs from the UK-lab.

        Without These Tools, smugmug will not be the right Pro-Partner for German Speaking Photgraphers!

      • Karin Schouwenburg commented  ·   ·  Flag as inappropriate

        UK is not really 'completed'.
        UK conciders itself not Europe, and postal costs from UK to the mainland is extremely rediculously high. The costs for prints are outrageous in this lab and not at all usable for the European mainland.
        So please, let's not concider this completed!

      • Craig commented  ·   ·  Flag as inappropriate

        it is a shame that you consider this now "completed". this represents a rather narrow choice for your pro customers, and nothing at all for your power users. after literally years of unkept promises, when is smugmug going to deliver?

      • Alan commented  ·   ·  Flag as inappropriate

        When are you going to get a Lab in Australia i know of 2 top labs over here and would love to see you guys using one to make things faster on this side of the world

      • Serge McGreg commented  ·   ·  Flag as inappropriate

        Please consider this just as a first step. Add more within Europe, Asia and Pacific. It would be globally awesome!

      • mark commented  ·   ·  Flag as inappropriate

        PLEASE add the ability to add music to each slideshow. I currently use Phanfare and they offer this feature. For this reason, I will have to wait to sign up with SmugMug.
        Thanks for considering!

      • who me? commented  ·   ·  Flag as inappropriate

        I would like a UK lab and a Hong Kong lab as well as I am based in HK. I have the same problem.

      • hherskind commented  ·   ·  Flag as inappropriate

        Well, I now viewed the adjacent (horrible) promo video saying what is not said anywhere else: This European lab will only be for the SmugMug Pro customers. - I'm a simple Power costumer. - So I guess I won't benefit from this at all?

      • hherskind commented  ·   ·  Flag as inappropriate

        @Tricky01: I was with Zenfolio prior to SmugMug, and I was basically very happy with them. VERY easy to set up things and a brilliant backend to administer your (many) photo folders!

        My needs changed, and Zenfolio changed their service plans, so I got a better offer at SmugMug. After a year I still long for Zenfolio's strightforward backend tool!

        Zenfolio uses PhotoBox as their prime EU lab. It is not as good as their US partner, MPix. Meanwhile they now also use http://www.onevisionimaging.com, which might be a bit better? (Again here, you're not allowed to view prices unless registered.)

        By searching the web I managed to find your Zenfolio site, http://www.simontregidgo.com/. Thanks for viewing (you use approx. the same frontpage as I did).

        Btw.: Thumbnails are bigger - more pleasing - at SmugMug. Have a look: http://lumi.smugmug.com/

      • hherskind commented  ·   ·  Flag as inappropriate

        Well. Took you quite a bit of time to get there, didn't it!?

        Next, I had to see for myself, what this is all about. Please note that the first 5/6 of everything on the site, http://www.loxleycolour.com, is highly specialized "Products" with a procuction time of no less than 3 days, normally 5. Prices seems to be too high - or low? - to be announced to the public: Please register to get this information!

        On the far right side - in the 6th column - you find "Services" including what normal people would normally order: Digital prints with a production time of 1 day. That is: If you want 1 of 3 different shiny surfaces: "Lustre", "Gloss" or "Metallic". If you want some kind of Matte finish ("Press Printed Paper" or "Giclée fine art prints") you are left with no information on the production time. And of course: Please register to find out how much to pay for these services!

        My guess would be that my SmugMug login will be useable as direct access to the lab. So why would I register separately?

        I guess, I'm just too eager to find out. We've been waiting years, so be carm and wait just another 3 weeks. Then everything will be revealed. Possibly.

      • Tricky01 commented  ·   ·  Flag as inappropriate

        Great news, but a month too late. After looking into this back on 7th Feb (see Tricky01 comment), I then ventured forward with zenfolio.com. Have to say I'm very pleased, though probably would have given smugmug a closer look had this announcement come earlier.

        Good luck to you UK/EU smugmugers, though do check out my zenfolio site if you get a chance :)

      • grant commented  ·   ·  Flag as inappropriate

        Thank you, thank you, thank you.......... taken two years but finally you have done it... One very happy Smugmug user :)

      • Reinout van Rees commented  ·   ·  Flag as inappropriate

        I just visited the loxley colour website and was put off by one thing: I can find no information on how much they cost. You have to log in (and thus create an account) before you're allowed to see prices.

        My basic internet reaction on something like that is "don't touch them with a 10 foot pole". I didn't attempt to create an account, as it probably means you have to enter all your personal details including shoe size. You might not have to, but not showing prices until your have an account most often boils down to something like that.

      • Tomasz Nowicki commented  ·   ·  Flag as inappropriate

        People today I have been on Focus on imaging and today SmugMug has announced that they started cooperation with EU lab - starting from 23 March this year we all will be able to buy print in EU - the lab I am talking about is LOXLEY COLOUR - http://loxleycolour.com/. Great chat with Andy, Baldy and Ana. Thanks for your time and btw - AMAZING Stand!

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