customer email branding for pros
when my customers place orders have the email confirmations look like its from the photographer without all the smugmug branding
I suggest you make it possible to get a customized logo on a share mail, and a link to own homepage
Love the idea of being able to send share email, but not with such prominent SmugMug branding. Could we have the option of replacing your logo with our own?
It would be nice to be able to customize email layouts. Where we can put our own branding and theme/colours.
An attractive black/gray background template 'matching' the appearance of our website that consolidates our website to our notices to new and old contacts. We could use this to tell our following what new photos we've uploaded, new products we are promoting, etc. I wish you had this right now before I send out my first ever notice to my contacts that I now have a SmugMug website. All they will get is just another ugly email--and this is such great news, it should have a vehicle of beauty to carry the message! Seriously, you should DO THIS!
I would like to be able to use my own logo when the Share -> Send an Email feature is used. Even better would be the ability to design a custom email template. Currently, when sending share emails, only the Smugmug logo is displayed on the email. This could lead to confusion for the recipients, as I do not display the Smugmug logo on my customized site.
Rena Rogers commented
David Bock commented
I can't customize the emails? Hmmm. I could do that over at the other site. Of course at the other site I couldn't get prints from my preferred lab.
I agree - for branding it would be great to have some customisation over the emails. The service is great though
Bradford Benn commented
I find the whole experience lacking for providing a consistent branding. I have just done some purchases from my own site as a customer (I was signed out). I will say that the experience was less than ideal. My branding was completely lost of the confirmation e-mail. It is literally not until the closing sentence that my name is even mentioned. There are so many ways that the e-mail that is sent can be improved. It could be as simple as having the subject line saying "Confirmation of order from <<user defined text>> fulfilled by SmugMug" from there I can continue. So if I receive this e-mail, I could easily think it is spam. It does not indicate clearly what it is associated with until the last sentence and even that is questionable.
I voted. It is so tacky. I hate the smugmug emails sent out. I paid a lot of money to customize this site, and still it is just a smug mug site.
Ian Bond commented
This is absolutely essential. We are able to customize our site, brand is everything, and suddenly OUR customer receives an email from SmugMug. That might be good for their business, but it is not good for mine!
Placing our logo on photos send via the "Share" button would be cool
Darren Oliver commented
Amen on this. Can smugmug tell us where we are at on this question? I would think more about buying branding for packaging if I could brand from the beginning. But since my customers are going to be getting a smugmug email I have to start branding smugmug as well to let them know who it is coming from. Frustrated.
David Aylieff-Sansom commented
I love the way that the email share works and they way its present but please oh please can we brand this with our own company logos etc rather than having SmugMug on them, it always raises a question from a clients to how is SmugMug, not that I mind telling them but would prefer it was seamless with the rest of the site.
Adrian Lizuniga commented
been using mail chimp for mail campaigns and I would like see an integration with smugmug to export email and track my costumers emails
Have this would be awesome! Please allow us to pro brand our messages to customers.
Ryan Miller commented
A lot of the communication I have with my clients are via e-mail and the look and feel of everything they see is cohesive except the e-mails. I think that the bold smug e-mail branding on a pro level service that is otherwise so customized seems like a flaw. The smug mug connection can be easily explained in any number of more subtle ways to explain there credit card charge other than overriding my branding efforts. As with anyone here my customers trust me and my branding is there assurance of quality. When it goes from my branding to yours in a dramatic way there is a confusion and it can at a loss of my customers confidence.
All the incredible and powerful custom branding features go down the drain the second the customer hits the buy button and goes to the shopping cart and gets the email. You guys have done such a great job you just need to nail that last stretch for it to be the full pro solution of choice.
Oy! This is the ONE place where I'm not allowed to brand and when fixed it will be the holy grail! Please!!!
voir studios commented
In addition, it would be nice to be able be able to insert a customized message in the body of the email, for instance a coupon code for a bonus as thank you for ordering.
This issue is one problem that, specifically, kept us from signing up with SmugMug during our test run of the Pro Account. For all the features offered for custom branding elsewhere, the SmugMug logo and its own branding in the notifications and confirmations completely countermands the whole point of custom branding for a company.
It essentially renders the convenience of (what should be a positive aspect for a photography company's marketing) the in-program "share" features pointless save for any pro photographers who don't mind that their company appears to work (definitely advertises) FOR SmugMug anytime these are used.
The fact that this is up for vote (for so long, too) as a feature request instead of a proactive implementation in understanding that Pro accounts would of course need their own branding in these features, is a bit concerning.
Yes, definitely. Or at least SM should allow the Pro-member to co-brand the email, i.e. say in the From and Subject field "Your Smugmug/So-and-so Order # . . .", with so-and-so being of course the name of the Pro-member. This would not be too hard, nor unreasonable, please do it asap, thanks.
Daniel Eriksson commented
I agree, would be nice to be able to brand the e-mails
Yes, I realize that. And it's what I'm doing. But I very much like the presentation of your share email, as well as its convenience. Perhaps there could be a way of toning down your branding. In any case, thanks for the quick feedback to my feedback. ;)