PRINT IN AUSTRALIA!
[Admin note: expanding original request to include all requests for printing in Australia, regardless of lab]
Great eco printer: http://finsbury.com.au Beautiful, quality printing! Eco printers in South Australia. I had my catalogues for an art exhibition printed through them a few years ago and they are perfect.
Often people ask where they can buy my work, and I send them to my smugmug but feedback often comes back that postage is too high and why should they pay so much for postage ?!
I suggest Smugmug opening an Australian Print Lab as there isn't one anywhere down this end of the world.
We would luv you at Smug Mug to open a print lab in Australia so I can offer prints directly to my customers through smugmug. Any changes of a new lab in Australia ?
Coming from Sydney, Australia, I'd much rather (and will) go with a site that allows me to send my prints to my preferred lab for cheaper costs and faster delivery to clients
Check out PhotoShelter which allows us to do that - http://www.photoshelter.com/vendor-search
I know i have made contact in regards to postage before, i am just wondering if there is someone i can talk to in regards to finding and Australian affiliated photo lab. I am having families tell me they do not want to purchase photos due to the shipping fee. I really love your site and feel there is nothing that compares if i was to change and really really seriously would love it if you took this idea into consideration and action soon.
If there is a head manager/ owner i could speak to in regards to this matter, i would really appreciate being forwarded onti them.
Thank you for understanding
Your silence on this issue is quite offending. Please let us know what you are doing about it. We need to print in Australia... Now
We require the option of using a photo lab in Australia - it is just ridiculous that we have to wait at least 3 weeks for our products when using the US labs. This is a critical issue as to whether I can continue using Smugmug for selling photos here in Australia - my customers just won't wait that long.
Whenever I have been selling prints my customers have pulled away from the option of using the SmugMug system, due to the inconvenience and extra cost that are high of the order being fulfilled on the other side of the of the world. So people are just buying downloads and doing there own printing over here in Aus.
One way around this could be for SmugMug to partner with a Australian lab, so prints were charged and shipped from within Australia, reducing the shipping costs and in return keeping the clients happy.
Biggest drawback to a great product is lack of local (Australian) lab/s.
Adelaide/SA specifically for me.
Find an Australian printing company so that our customers are not paying International shipping rates. Or allow customers to place an order with us so we can fulfill it using a local supplier.
It would be better for us in NZD if we could sell images in our own currency and a printlab that is widely used in NZ would be great for us too :)
Having to order from the US is off putting to us on the other side of the world! I would really love a lab based in Australia if that's possible.
Cost of postage is too high from the USA and also the extra time this requires is a turn off for clients. Also displaying the prices in USD is a big turn off for Australian clients.
Can Smug Mug find a partner to service prints to customers in Australia, New Zealand or other Asia Pacific countries? This could round out the capability for us to make world wide sales.
how are you? I was just wondering in your past 4 -5 years of experience using Smugmug, did you have clients who end up not buying your images because of the high shipping cost from USA? And how many of them who bought the prints return to buy more regardless of the shipping cost? I haven't switch on the shopping card feature yet as I am still in the process of setting my business. I'm interested in your thoughts on this matter.
Franky Tsang commented
I been using Smugmug since 2010 and they been saying about a printer in AU since then... but, nothing happen...
Is that hard to source a printer down under?
Aaron, thank you for your very quick response. If you have read all the posts in this forum, I think there's a business case here to present to the management. There have been requests from Australian customers since 2010, that's 4 years. Yes, most of the efforts spent a while ago was on the new web site. Now that's it's up and running, I think it's time to consider your Australian customers. You can start "Lean", have one or two Australian printers. Test it out and see how much orders are being generated from Australian potential clients. Otherwise, most people will take Howard's suggestion. I believe having Australian printers are a WIN WIN situation.
Howard Elton commented
Time to vote with our feet I think.
We'd love to add more labs at some point in the future but unfortunately we can't comment on any time-frames.
It looks like the topic has been on the forum for quite a long time, Australian Printers. Wondering if there's any plan at all to partner with Australian Printers? Most potential customers stop clicking the "Proceed" button once they found out how much the shipping cost from USA to Australia. Please respond, you (smugmug) don't need to have Australian printers by tomorrow, but just wondering IF there is any plan to include them in your business, an ETA would be nice to know.
Would definitely be interested in a good Australian Lab with SmugMug Pro.
I've used Created For Life just outside Sydney with some good results.
HC Pro in Victoria are great too http://www.hcpro.com.au
Hello SmugMug team,
Please consider a collaboration with:
'WhiteWall - the lab for photographers'
'WhiteWall' is physically located in Berlin (Germany) and ships worldwide — excellent quality.
DE | AT | IT | ES | FR | NL | EU | CH | UK | US | WORLD
Benjamin Dieckmann commented
Dear Smugmug team
pls add a german service, too. We have a very great lab which is called "Whitewall" and it delivers to all three german countries (Germany, Switzerland and Austria). www.whitewall.de
Helen Burke commented
Is SmugMug available in Australia????
Mark Kooper commented
Please find a printing partner in Australia. I currently have to off-set my costs to adjust for the huge shipping fee and remain competitive.
Daniel Eaton commented
Such a brilliant service, shot in the foot by a lack of international service.. currently trialing a few services and SmugMug is easily the winner but for this major achilles heel.
Come on smugmug heroes, printing for australia! Surely there's a few printers here who'd come to the party on pricing.
James Griffiths commented
Please add an Australian printer, when that happens I will happily upgrade to the Business plan. Until then I have no choice but to stick with Zenfolio.
I have just signed up with SmugMug Pro. What a brilliant system/platform. I am an artist/art publisher and we have been making our own prints in house for 15 years, from the old etchings, 4 colour process to giclees on canvas. The issue has always been the amount of infrastructure and warehousing one has to have, not to mention multi skilling. SmugMug is a bit like a dream come true, however I have yet to test out the delivery and product consistency to my clients in Australia.
I am hopeful, and the point I have come to after checking the COST PRICES of the items (from an art publishers point of view where we have a pretty high profit margin), it seems VERY viable to offer my customers FREE freight, to keep them from being put off at the 3 week wait and high shipping costs.
We will still do very well. BUT that being said, given we are in West Aust, if we ship a larger canvas (stretched -30x40 inch), to the East states, we are paying what the SmugMug charge is anyway (or my customers are), so its not hugely different. And if you order a custom product from anywhere, I think my customers may be OK with this. However, as I said, I am yet to test it out.
I do think that one could think of it as an opportunity to try to open up ones marketing of their product into USA, but this of course does not apply to those here who are doing photos of weddings etc, where the customer is in Aust. I think I may be the exception. Just the same - I would be interested to know if Smug Mug come up with a partnership with Aussie printers. Maybe some big Aussie printers should be knocking on SmugMugs door. I have a few questions for Aussie users but will put them in a new post.
I too would sign up today if there was an Australia print lab linked to SmugMug. Shootproof seem to manage it.
Andrew Kilburn commented
We need a print company in Australia my clients won't by prints as the shipping cost is to high
Fotomerchant is a local company and much better than Zenfolio
Another great photo product agency is Snapfish (by HP). Or photoPICO (by Canon).
Hi All I received this very honest response from a smugmug hero. Don't hold your breathe...
To be honest, there aren't any immediate plans to add an Australian print lab. It is on our list of "to-do's" but I don't think it will be implemented soon. We are flat out dealing with New SmugMug.
I hope this won't mean you leaving but I don't want to deceive you.
Have a great day,
SmugMug Support Hero