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Australian Print Lab

[Admin note: expanding original request to include all requests for printing in Australia, regardless of lab]

Great eco printer: http://finsbury.com.au Beautiful, quality printing! Eco printers in South Australia. I had my catalogues for an art exhibition printed through them a few years ago and they are perfect.
http://finsbury.com.au

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    zyonchildezyonchilde shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    103 comments

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      • Anonymous commented  ·   ·  Flag as inappropriate

        I've been with fotomerchant for over a year, it's been a disappointing experience and I really want to move to SM but can't justify the effort without an Australian print lab.

      • PeterPeter commented  ·   ·  Flag as inappropriate

        SmugMug... how many votes does it need? Pleeease partner with an Australian lab!!
        I havent signed up.. yet, & sadly, I wont without an Aust printing option. Your product is awesome, and COULD be perfect for my needs. And it seems every Aussie here agrees, so whats the problem?

      • Stephan BollingerStephan Bollinger commented  ·   ·  Flag as inappropriate

        I love smugmug, but as most of my clients (who order prints) are in Australia, I will have to (finally) look for another option. Sad, but I've been waiting for long enough.

      • Tom RichardsTom Richards commented  ·   ·  Flag as inappropriate

        This would save on postage for people in this part of the world. ShootProof has this option.

      • Simon SturzakerSimon Sturzaker commented  ·   ·  Flag as inappropriate

        Agree here - a local print lab set up in Australia would be a huge bonus for me.
        Another good one is CPL Digital - www.cpldigital.com.au

        Everything about smugmug is great.... but no local print option is a massive pain.

        Cheers
        Simon

      • soozsooz commented  ·   ·  Flag as inappropriate

        My subscription is almost up, looking elsewhere now, can't believe this still hasn't been sorted out after all of these years, such a shame as I love Sumgmug :(

      • DebDeb commented  ·   ·  Flag as inappropriate

        I've got a customer in a suburb in the same city I live in that's paying more than the product he's purchased in freight and has to wait three weeks for delivery!!

      • Anonymous commented  ·   ·  Flag as inappropriate

        Kids, come on! Have a print service in Australia. We may be only a market of 25 million people but we are a lucrative market. I cannot justify having prints done in Georgia with a freight time of 3 weeks (wtf??) or a cost of more than the print costs (wtf???).
        I love everything about SmugMug. Easy to set up, attitude, costs etc. but you really need to address this.
        I currently have my domain with you but cannot ask clients to wait for a month for prints.
        Cheers,

        MB

      • RedRed commented  ·   ·  Flag as inappropriate

        this has become more of a issue with the falling Aussie Dollar and the revision of International Postage rates, is anything being done?

      • Anonymous commented  ·   ·  Flag as inappropriate

        Why such silence? Just give us a straight and honest answer. We entrusted you our most precious goods - our photos and our hopes. So we expect at least that - open and honest position. We are doing business here, aren't we?

        1) Are you going to set up a lab in Australia?
        2) When, this year?
        Self fulfillment will also do. At least something to avoid delivery costs overhead.

      • Sam JacksonSam Jackson commented  ·   ·  Flag as inappropriate

        Seriously, how long have you guys been getting this feedback? Looking through the thread it appears to have been consistent feedback for years now. There are a number of labs suggested in this thread - many of which I have used - all of whom would be great options.

        I was going to migrate my business to your platform, but without an Australian printer it is simply not worth it.

        And to be honest, given this topic has been getting feedback for some time now, without any apparent response, makes me wonder just how customer-focussed you folks really are.

      • Anonymous commented  ·   ·  Flag as inappropriate

        Cannot migrate SmugMug until you have an Australian printer. The Edge is a pro lab in Melbourne that prints constantly for the top photographers in the country including for their competition prints. Brilliant Prints in Brisbane are also an excellent consideration. Please add an Australian printer to get some more Aussie customers.

      • Anonymous commented  ·   ·  Flag as inappropriate

        Just weighing up who to use for my pro website. Sm looks best option but I need an Australian printer or self fulfilment

      • Anonymous commented  ·   ·  Flag as inappropriate

        Added my 3 votes here. No reasonable human would buy a small print with such shipping price. Only digital or big prints (which unfortunately do not occur too often). This really hurts sales.

      • David RookDavid Rook commented  ·   ·  Flag as inappropriate

        You mentioned you would have a Australian years ago. My customers are complaining about $50.00 plus postage fees for relatively small orders. The lack of a Australian printer is costing me money.

      • Anonymous commented  ·   ·  Flag as inappropriate

        Please, please, please add an Australian Print Lab. I want to stay but I will have to go if you don't - I too have been waiting patiently. :(

      • Craig CarsonCraig Carson commented  ·   ·  Flag as inappropriate

        This subject has been discussed since 2010 without any resolution in sight. A lack of Australian print lab (and the awful implementation of client gallery downloads) is having a business impact. I'm beginning to regret migrating my site from my previous provider who had an Australian print lab solution (and a good gallery download option).

      • Anonymous commented  ·   ·  Flag as inappropriate

        Hi Guys,

        I've just joined SM as a Power user, for the second time, and I noticed all your comments about printing. Why can't you just turn that feature off and ask people to email you for an a quote?

        My real issue is there lack of a decent Help System. I can't even setup my Home page as yet. Is there a decent manual. The Heros DO NOT KNOW how to convey instructions ina step by step methodical way- They may know the system but a NEWBIE does not! I've wasted so much time over the last 4 days and I'm getting ****** off.

        Sorry about the rant

        Norm Ford

      • jenjen commented  ·   ·  Flag as inappropriate

        Any word when Smugmug will allow printing in Australia? I thought this was in the plan ages ago and have been patiently waiting for years. The systems are already in place, can you please add a printer such as Nulab!
        Otherwise going to have to change my Smugmug account to Zenfolio :(

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