SmugMug

Welcome to SmugMug’s official Feature Request page. Got suggestions or feature requests? We want to hear from you!

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  1. Pay what you want

    It would be great to offer a pay-what-you-want feature specifically for the pricing of the download.
    This should also include an option for minimum pricing.

    This concept has shown to be efficient especially with very diverse customers, such as schoolkids, students, workers and academics.
    Mostly it leads to follow the inner need for fair pricing.

    It is also be great in combination with charity promotions campaigns.

    51 votes
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      6 comments  ·  Commerce/Selling Tools  ·  Flag idea as inappropriate…  ·  Admin →
    • Allow us to have a say before you give our clients unnecessary refunds

      I would like to request that when my customers contact SmugMug in regards to their orders, that I am notified first before decisions are made by SmugMug to give them refunds. I have now had thousands of dollars of profits refunded to my clients, when I could have taken care of the situation and avoided the need for a refund. I would like a note put on my account to notify me of client contact before a refund is given. I understand your “satisfaction guarantee”, but am frustrated that you are dealing with my clients and not allowing me to…

      3 votes
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        0 comments  ·  Commerce/Selling Tools  ·  Flag idea as inappropriate…  ·  Admin →
      • The Review Order page should include the link sent to the customer.

        If my customer doesn't find the email with the link to his download purchase, I'd like to know what that link is, so I can forward it to him when I get the complaint. If this were so, I wouldn't have to bother the Support Heroes with the problem.

        1 vote
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          0 comments  ·  Commerce/Selling Tools  ·  Flag idea as inappropriate…  ·  Admin →
        • make it possible to see profits broken down per site that sales come from.

          At times, I have to share the profit with a client.
          As is now, I have to look through each sale to see what site it came from. I can only see that by the purchasers address.
          BUT there will come a time when the address will be of no use because there will be several sites in say NYC or Philly...
          I would like it that I can see how much each site is making per pay period. Also the profit estimate is not the same as the actual payment.

          3 votes
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            0 comments  ·  Commerce/Selling Tools  ·  Flag idea as inappropriate…  ·  Admin →
          • Sequence Shot Pricing

            I sell digital downloads of sports events, and would like to be able to offer athletes the ability to buy sequence shots at a discount. So, for example, if your son was in the long jump and I took a six shot sequence of his jump, I would like for you to be able to buy the six shots for $40 instead of paying $10 for each shot.

            I don't want to offer simple quantity discounts because some parents of athletes tell me that if I do that they will collect money from the other parents and buy EVERYTHING as…

            2 votes
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              0 comments  ·  Commerce/Selling Tools  ·  Flag idea as inappropriate…  ·  Admin →
            • Default to printed photos

              So my customer just messaged me because he's clicked buy within the gallery and it defaults to printed photos with the option to change product which he didn't find very intuitive and didn't realise you needed to click change product. If you select an image first you are given the choice of prints, wall art, keepsakes or downloads. Why default to prints in the gallery? It's a bit confusing. Can this not be changed to the same options regardless of what order a client selects purchase?

              4 votes
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                0 comments  ·  Commerce/Selling Tools  ·  Flag idea as inappropriate…  ·  Admin →
              • contract for when you sell digital download images, usage policy Like Getty.

                An ability for when you sell digital download images, for a uses contract to be added and needs to be excepted download resumes, also for pricing to reflect terms of use
                For example someone wants to use an image for 1000 run of a calendar will be charged a different than someone wanting it for an add campaign, like wise someone using it for a screen saver will have a different charge.
                After period of use as agreed in the contract ends user no longer has rights to use. This is standard practice in the professional world and is he…

                1 vote
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                  0 comments  ·  Commerce/Selling Tools  ·  Flag idea as inappropriate…  ·  Admin →
                • Packaging exclusion and scrolling list

                  Allow me to EXCLUDE certain packages from specific galleries.

                  AND the scroll "button" for buying packages is NOT visible. (largest complaint is they dont see the packes when what they dont see is the scroll button)
                  excluding certain packages will make the list shorter and allowing me to change the color or shade of the menu box will help too.

                  1 vote
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                    0 comments  ·  Commerce/Selling Tools  ·  Flag idea as inappropriate…  ·  Admin →
                  • Charge ZERO commission on print sales

                    My SmugMug busines account costs me £240 at current conversion rates (plus foreign currency transaction charges), and charges 15% on all sales, including digital downloads (which is just stupid, because if a client is paying £600 for a gallery, am I going to pay £90 for them to download it, or send it to them via wetransfer for free?).

                    Increasingly competitors offer the features that I chose SmugMug for, but without the commission. The leader seems to be Zenfolio. Everything I want is in their Pro UK account for £192 per year, with no commission at all.

                    I have never…

                    7 votes
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                      1 comment  ·  Commerce/Selling Tools  ·  Flag idea as inappropriate…  ·  Admin →
                    • smug mug pro photographer bussiness or other wise should be able to choose what method to get payed with weather it be checkmoney orders ect

                      i dont have pay pal acct and would like to know other meathods of getting paid they should have other options of people that want to be paid out by check money grams diffent opptions .

                      1 vote
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                        0 comments  ·  Commerce/Selling Tools  ·  Flag idea as inappropriate…  ·  Admin →
                      • Let us use our own payment processing and save money

                        Business site too expensive so can i add my own PayPal to a less expensive plan. Wow $25/month to add e-commerce when I already have both a PayPal and Square account. Are there any other options?

                        1 vote
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                          0 comments  ·  Commerce/Selling Tools  ·  Flag idea as inappropriate…  ·  Admin →
                        • Free International & Expedited Shipping Option for Coupons

                          International & Expedited Shipping Option for Coupons - We need a coupon option that allows international shipping for one of our clients. Could I suggest the following:
                          1) Reinstate the use of a coupon code for international shipping
                          2) Have multiple options for shipping on all coupons, including free international and expedited options.
                          3) Provide a pop-up warning on international and expedited shipping options that warns photographers that free shipping for these options can be expensive - and perhaps have a dialog box that we need to click "I understand" or something like that.

                          1 vote
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                            0 comments  ·  Commerce/Selling Tools  ·  Flag idea as inappropriate…  ·  Admin →
                          • Can you add to sales history where you can add a buyer's name to see which/what photos he/she has purchased in the past?

                            Can you add to sales history where you can input a customer's name to see which/what photos he/she has purchased in the past?

                            1 vote
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                              0 comments  ·  Commerce/Selling Tools  ·  Flag idea as inappropriate…  ·  Admin →
                            • The ability to choose the order of products to show to the customer

                              We at artists-on-board.com want to promote art on board first so would like wood board to appear first then canvas and lastly prints for the customer view. At the moment it seems to appear in an alphabetical order by default.

                              1 vote
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                                0 comments  ·  Commerce/Selling Tools  ·  Flag idea as inappropriate…  ·  Admin →
                              • Make it possible to modify the order when set to proof delay.

                                Allow orders to be modified during proof delay (isn't that the whole point of it?).

                                Photographers should have the ability to change orders with customer's approval. If someone orders 100 prints and chooses glossy instead of matte, I should be able to change that.
                                If they choose 8x10, I should be able to modify it to 8x12 because of poor cropping. Heck, I'd rather absorb the $1 different than make my client spend anther hour redoing the order and give them the larger size for the same price.

                                I've heard the argument that you can't charge something different than the…

                                14 votes
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                                  3 comments  ·  Commerce/Selling Tools  ·  Flag idea as inappropriate…  ·  Admin →
                                • Offer discount coupons at the purchaser level

                                  Should have the ability to offer discount coupons at the purchaser level in addition to the transaction level. So, if a specific purchaser bought above a certain threshold over time, a volume discount would be applied.

                                  4 votes
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                                    1 comment  ·  Commerce/Selling Tools  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Let us sell a service such as a photography workshop.

                                    It would be great to be able to list and sell photography workshops on a smugmug site.

                                    4 votes
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                                      0 comments  ·  Commerce/Selling Tools  ·  Flag idea as inappropriate…  ·  Admin →
                                    • French language for License explanation for our buyers.

                                      For me who is in the Montreal area, it would be advantageous for me to be able to choose to display the conditions of use in French (or give the choice of the language for the client) when a client want to buy downloadable images. It would be simpler to translate texts already existing.

                                      1 vote
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                                        0 comments  ·  Commerce/Selling Tools  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Order prints from your videos.

                                        Video quality is very high. The ability to order prints from the frame of a video would be great.

                                        1 vote
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                                          0 comments  ·  Commerce/Selling Tools  ·  Flag idea as inappropriate…  ·  Admin →
                                        • One command % discount of default PRICELIST for promotions.

                                          It would be helpful to discount entire default pricelist without having to go through each category individually (too tedious and time consuming). A one stroked percentage discount for default pricelist would be extremely helpful at promoting my site.

                                          1 vote
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                                            0 comments  ·  Commerce/Selling Tools  ·  Flag idea as inappropriate…  ·  Admin →
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